Support Engineer

• Guide products through their lifecycle from initial concept to final qualification
• Provide customer support through on-site installations, system diagnoses, and service and repair of complex systems and equipment
• Collaborate with customers and R&D teams to develop processes for advanced semiconductor chip manufacturing
• Create hypothesis experiments and design of experiments (DOEs)
• Analyze experimental data using statistics and compile reports with high-level conclusions
• Troubleshoot complex problems, perform root cause analyses, and resolve process engineering and customer product issues
• Support semiconductor processes at customer sites, including new equipment process verification, process debugging, acceptance support, and production introduction
• Analyze data, determine failure mechanisms, identify root causes, develop improvement plans, and drive issue closure
• Develop and optimize semiconductor equipment process parameters for new products, applications, and customer process needs
• Design and execute technical experiments; collect, process, and analyze data; prepare technical reports and customer materials
• Collaborate with customer process, equipment, and integration teams and internal engineering, applications, and product teams
• Provide technical guidance on equipment configuration, process menu operation standards, and process parameter maintenance
• Complete assigned training, safety requirements, certifications, and other related duties
• Comply with company and customer-site safety, environmental, quality, and information confidentiality requirements

Process Support Engineer

• Provide high-visibility customer support through on-site installations, system diagnoses, and service and repair of complex systems and equipment
• Work closely with customers to develop leading-edge processes for manufacturing advanced semiconductor chips
• Create hypothesis experiments and design of experiments (DOE)
• Analyze experimental data using statistics and compile reports with high-level conclusions
• Troubleshoot complex problems and perform multiple root cause analyses
• Resolve difficult process engineering and customer product issues
• Communicate with internal stakeholders and customers to achieve goals and build trusted relationships
• Apply best practices and existing solutions to offer new perspectives
• Serve as a resource for junior colleagues and liaison between customers and the business unit
• Lead small projects with manageable risks and resource requirements

Process Support Engineer – Display – CVD

• Perform on-site installation, installation supervision, programming, and commissioning
• Provide on-site customer training
• Provide technical support and troubleshooting
• Report to the Senior Engineering Manager

Sales Support Engineer – Robots-3C

Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Your role
As a core member of our global network team, you will be responsible for supporting the end-to-end operation, monitoring, and troubleshooting of enterprise Wide Area Networks (WAN), Campus Networks, and branch office networks. In this role, you will leverage AI-empowered tools and automation to drive high availability, continuously optimize operational efficiency, and support advanced network projects. This role is based in Shenyang or Beijing with hybrid/remote flexibility and short-term business travel opportunities.

What you will do

- Global Network Support: Maintain, monitor, and troubleshoot WAN, Campus, and branch networks across the organization to ensure high availability and seamless connectivity.

- AI-Empowered Operations: Leverage mainstream AI Large Language Models (LLMs) to optimize operational efficiency—generating and refining automation scripts (Python/Shell), analyzing network system logs, and maintaining network architecture documentation.

- Project Delivery & Collaboration: Assist senior architects with network equipment testing, cutover, and deployment, maintaining smooth cross-departmental communication and teamwork.

- Continuous Technical Learning: Stay sensitive to next-generation network architectures and emerging AI tools, actively applying new learnings directly into daily network maintenance scenarios.

Your future at Kyndryl
At Kyndryl, you will join an innovative, tech-forward network operations environment that actively embraces AI transformation and NetDevOps practices. You will work closely with senior architects and cross-functional teams, gaining access to continuous professional learning, hands-on exposure to next-generation network architectures, and dynamic career development opportunities within a supportive global organization.

Who You Are
Who you are
You are a proactive, highly driven technical professional with a passion for learning and exploring new technologies. You possess strong logical thinking and communication skills, excel at cross-functional collaboration, and can adapt effectively to multi-tasking and short-term regional travel.

Required skills and experience

- Education & Experience: Associate degree or higher in Computer Science, Network Engineering, Telecommunications, or related fields. Fresh graduates with exceptional learning ability or junior-to-mid level network engineers are welcome.

- Networking Fundamentals: Solid understanding of OSI 7-layer model and TCP/IP protocol stack, with theoretical knowledge and practical configuration experience equivalent to CCNP/HCIP level.

- Language Skills: Proficient in English reading and writing for daily technical documentation and communication.

Preferred skills and experience

- Fluent English Speaking: Fluent spoken English communication skills.

- AI Tool Practice: Proficiency in utilizing mainstream AI LLMs (e.g., DeepSeek, Qwen, MiniMax, ChatGPT, Claude) using Prompt Engineering to solve technical network or scripting problems.

- AI/Network Automation Projects: Hands-on practical experience combining AI LLMs with network or code automation in academic thesis projects, university labs, or open-source projects.

Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. 

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. 

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred! 
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Technical Support Engineer

• Manage customer requests, product escalations, and service emergencies
• Coordinate product upgrade strategy and spare level planning activities
• Provide product support to all active installed base
• Support new and existing mechanical interface products
• Support Engineering with customer floor planning
• Lead collection, summary, analysis, corrective actions, and reporting of data with Engineering, Operations, and Sales
• Coordinate with Test Cell Partners, including Probers, Handlers, and Manipulators
• Create and provide product training documents and procedures to the field team
• Coordinate and support PUP and PIP activities at international sites as needed
• Travel worldwide for training, support, and installation activities
• Participate in new product definition and coordinate EHS requirements between Engineering and Customers
• Perform other product support and customer support assignments as required

Support Engineer jobs in China

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Process Support Engineer – Display – CVD

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