Support Engineer

• Develop technology and methods for random selection of files and transactions for quality audits
• Develop, maintain, and upgrade systems that house quality audit reviews, findings, and results
• Serve as administrator for the SharePoint site
• Map current business processes to define business requirements and activities
• Use business process maps to develop technological solutions, procedures, models, and operational processes
• Apply appropriate analysis to business unit and quality team issues to provide resolutions and satisfy customers
• Create management reports by gathering data from various systems
• Develop and establish reports in customer-friendly formats for management
• Create and automate reports for business unit management
• Document and communicate process and procedure changes, including system implementations and upgrades, before implementation
• Maintain project records, including scope change control, cost-change control, and revised requirement documents
• Work with the project manager to notify and involve required departments in projects, including Internal Audit, Financial Control, Privacy, and Computing Security
• Perform other duties as assigned

Quality Technical Analyst II

• Install, conduct maintenance, troubleshoot, and repair TRUMPF fabricating machine tools at customer sites throughout the United States, Canada, and Mexico
• Provide high-quality technical assistance to customers to ensure optimal sheet metal equipment performance
• Document customer machine information and technical conditions and make improvement suggestions
• Work within a cross-functional team including applications, sales, engineering, and production for excellent customer service
• Train customers to operate and/or repair machines to ensure maximum productivity
• Act as a TRUMPF ambassador and work directly with customers during installations and repairs to enable their business success

Product Support Engineer

• Provide technical assistance and support for computer systems, software, hardware, and mobile devices
• Maintain daily performance of computer systems
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems
• Install computer peripherals and software for users
• Assist users with audiovisual and conference room technology
• Assist in resolving technical problems with LAN, WAN, WWAN, telecommunications infrastructure, and other systems
• Assist the network engineering team with LAN, WAN, WWAN, and telecommunications issues
• Evaluate new technologies and provide procurement support as needed
• Assist with special events as needed
• Provide one-on-one or small-group training on PC-related issues and agency-standard software
• Create and maintain knowledge-base articles, directions, tips, FAQs, and in-depth solutions
• Document end-user interactions and recommend improvements
• Evaluate operational efficiency of IT systems

Support Engineer jobs in Connecticut

Quality Technical Analyst II

Product Support Engineer

Associate, Technical Support