Support Engineer

• Lead design and architecture of SAP Ariba solutions across Buying & Invoicing, Sourcing, Contracts, Supplier Lifecycle & Performance, and Ariba Network
• Serve as the top technical escalation point for complex cross-module and cross-system issues
• Lead expert-level root-cause analysis and permanent resolution of recurring problems
• Architect, develop, configure, and govern custom forms, approval workflows, catalog management, business rules, and reporting
• Design, deliver, and support Ariba integrations with SAP S/4HANA and SAP ECC via CIG, middleware, and APIs
• Establish integration standards and monitoring
• Own high-severity SAP vendor escalations and strategic vendor engagement
• Lead quarterly Ariba release cycles, including impact assessment, regression strategy, stakeholder communications, and change adoption
• Partner with Procurement, Finance, and business stakeholders to shape priorities and technical roadmaps
• Lead enhancement projects, upgrades, and rollouts from solution design through deployment governance
• Drive automation, self-heal, observability, incident reduction, and total cost of ownership optimization
• Mentor junior developers and support analysts; lead peer reviews and establish coding and configuration standards
• Maintain technical documentation, architecture diagrams, runbooks, and knowledge base assets
• Ensure compliance with change management, SOX, security, and audit requirements

Senior Ariba IT Support Developer

• Provide advanced remote technical support via phone, email, and remote diagnostic tools for Honeywell Fire Detection and Life Safety products
• Diagnose and resolve hardware, software, firmware, networking, and system integration issues
• Manage technical support cases through resolution while meeting SLAs
• Analyze complex customer issues and implement corrective actions
• Escalate product defects and unresolved issues to Level 3 Support or Engineering with complete technical documentation
• Support system integrators, distributors, installers, field service engineers, and end customers
• Provide technical guidance during system commissioning, upgrades, migrations, and troubleshooting
• Participate in customer calls and virtual technical meetings for high-priority incidents
• Develop knowledge of Honeywell Fire products, software applications, communication protocols, and integrated solutions
• Support troubleshooting of IP networks, communication interfaces, and third-party integrations
• Stay current on product releases, firmware updates, and technical documentation
• Collaborate with Product Management, Engineering, Quality, and Field Service teams
• Support New Product Introduction activities by validating support readiness and identifying knowledge gaps
• Participate in root cause analysis and corrective action activities
• Create and maintain technical knowledge articles, troubleshooting guides, FAQs, and support documentation
• Mentor and coach Level 1 engineers
• Identify recurring issues and recommend product or process improvements
• Contribute to customer experience, operational efficiency, and support quality initiatives
• Participate in technical training, certifications, continuous learning, process improvement, and automation initiatives

Experienced Technical Support Professional

• Own and troubleshoot customer-reported technical issues from initial triage through resolution
• Investigate problems across applications, APIs, integrations, databases, infrastructure and telephony using logs, monitoring tools, queries and other data
• Reproduce issues and distinguish configuration, integration, infrastructure, customer-side and product problems
• Support conversation flows, agent configuration, API and backend integrations, telephony and connectivity
• Support conversation intelligence and analytics, including data ingestion, capture, transcription, search, scoring, redaction, dashboards and reporting
• Troubleshoot voice and telephony issues using SIP signaling, application logs and system logs
• Work directly with Engineering and other technical teams on complex problems and production incidents
• Communicate findings to customers and internal teams and contribute to documentation and support-process improvements
• Participate in after-hours and on-call rotation as needed, responding to paging alerts and critical production issues outside standard business hours

Support Engineer jobs in Czechia

Senior Ariba IT Support Developer

Experienced Technical Support Professional

Technical Support Engineer