Support Engineer

• Identify issues and incidents using the APEXX technical incident matrix
• Perform first-line investigations on technical queries using Grafana, Portals, Quicksight, Snowflake, and technical knowledge
• Identify escalation routes to L2 technical teams or third-party partners
• Support merchant issues and queries through to resolution
• Investigate out-of-hours merchant incidents and internal monitoring alerts
• Trigger incident management processes and escalate to L2 when applicable
• Prepare merchant communications and handle phone communications during incidents
• Communicate during shift handovers and morning stand-ups
• Work closely with Product, Implementations, and Tech teams

Technical Support Engineer

• Provide technical support via calls, email, and ticketing systems
• Communicate effectively with customers and resolve issues
• Analyze and troubleshoot application, database, and infrastructure issues
• Execute SQL queries and scripts for data analysis
• Use SQL Profiler to diagnose performance issues
• Handle database scripts and index-related troubleshooting
• Troubleshoot Windows OS issues including third-party driver problems
• Analyze logs using Event Viewer
• Manage Windows services using services.msc
• Understand server concepts and types of servers
• Create and manage Active Directory accounts
• Perform password resets and account unlocks
• Document issues and resolutions

Technical Support Engineer – IASM

• Provide Microsoft 365 support as part of Inviso’s follow-the-sun Service Café model, primarily supporting India and European business hours
• Monitor and manage a dedicated Windows 365 migration and support queue in ServiceNow
• Perform Level 1 triage and initial troubleshooting for Microsoft 365, Windows 365, identity, endpoint, and related user issues
• Own incoming tickets through initial diagnosis, documentation, resolution, assignment, or escalation
• Execute Windows 365 migration, provisioning, and validation activities using established runbooks, checklists, and deployment procedures
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Entra ID, Defender, and Windows 365
• Perform identity and access tasks including user provisioning, licensing, MFA, group membership, access troubleshooting, and Conditional Access troubleshooting
• Troubleshoot endpoint enrollment, application deployment, device compliance, connectivity, authentication, and Cloud PC issues
• Escalate Level 2 and Level 3 issues with complete diagnostic information and clear documentation
• Coordinate ticket handoffs between India, European, and U.S. support teams across time zones
• Maintain ticket status, troubleshooting notes, resolution details, and service documentation in ServiceNow
• Identify recurring incidents and recommend updates to runbooks, knowledge articles, checklists, and support procedures
• Assist with Microsoft 365 and Windows 365 migration activities, testing, validation, and end-user readiness
• Monitor and administer Microsoft 365 services using administration, security, compliance, and endpoint management centers
• Communicate with end users, customers, and internal technical teams
• Participate in training and knowledge-sharing activities
• Improve support processes through automation, documentation, and repeatable solutions

Microsoft 365 Support Engineer

• Own and progress support cases through to resolution using available resources and expanding product knowledge
• Escalate cases in good time
• Respond empathetically to customers and acknowledge operational pressures and deadlines
• Communicate cooperatively with team members, departments, and management to resolve customer issues
• Document solutions and produce written guidance on resolution steps and procedures
• Acquire knowledge of the Keyloop product suite and associated toolset
• Use self-motivation and initiative to support investigations and career development
• Coach and mentor colleagues to expedite case resolution and improve support knowledge
• Carry out root cause analysis where necessary
• Identify knowledge-media training gaps and recommend improvements
• Contribute to case-reduction initiatives

Tier 1 Autoline Aftersales Support Analyst

• Serve as the first point of contact for employees seeking technical assistance
• Provide hardware and software support for internal employees
• Handle support requests via phone, live chat, email, and remote connection
• Assist with employee onboarding, including activating user accounts
• Configure, implement, and maintain business workflows in dedicated applications
• Liaise with stakeholders to implement business-focused solutions
• Maintain and implement secure best practices within the company network
• Support customers using NBN and VoIP telecommunications services
• Provide end-user support to managed services customers
• Communicate technical information clearly to non-technical users
• Receive, validate, log, troubleshoot, and escalate requests
• Keep stakeholders informed of request progress through resolution
• Maintain and manage the ticket desk
• Engage third-party vendors to resolve technical problems
• Perform hardware and software upgrades and routine maintenance
• Maintain accurate support request and resolution records
• Create documentation for common issues and solutions
• Train end-users on basic IT functions
• Collaborate with IT professionals and departments to resolve complex issues and provide tailored support
• Meet SLAs for first response and resolution times
• Contribute to continuous improvement initiatives

Technical Support Executive

• Engage with customers to ascertain and enhance satisfaction by clarifying and meeting their needs.
• Conduct installations, reinstallations, maintenance, and repairs on customer equipment according to industry standards and best practices.
• Deliver standardized services meeting established quality benchmarks.
• Use reliable data sources to align with customer product requirements.
• Analyze, troubleshoot, and resolve IT infrastructure issues involving enterprise systems, servers, storage, and networking.
• Maintain documentation on work orders, software, inventory, and required paperwork.
• Provide site support for customer break-fix activity and technical assistance to third-party and channel authorized service providers.
• Acquire job skills, complete routine assignments, adhere to guidelines, and maintain confidentiality.
• Assist with new processes, support department-level operational plans, and share technical information with colleagues and clients.
• Solve defined problems using established procedures and deliver basic technical, administrative, or operative tasks under direct instruction and close supervision.
• Provide information in support of team efforts.

Field Technical Support Associate

• Engage with customers to ascertain and enhance satisfaction by clarifying and meeting their needs.
• Conduct installations, reinstallations, maintenance, and repairs on customer equipment.
• Deliver standardized services meeting established quality benchmarks.
• Use reliable data sources to align with customer product requirements.
• Analyze, troubleshoot, and resolve IT infrastructure issues, including enterprise systems, servers, storage, and networking.
• Maintain departmental documentation on work orders, software, inventory, and other paperwork.
• Provide site support for customer break-fix activity and technical assistance to third-party and channel-authorized service providers.
• Acquire job skills, complete routine assignments, and maintain confidentiality.
• Assist with implementing new processes and support department-level operational plans.
• Share technical information with colleagues and clients.
• Solve defined problems using established procedures and deliver basic technical, administrative, or operative tasks under direct instruction and close supervision.

• Report to the Chief Revenue Officer
• Lead all aspects of the global BDR lifecycle, including hiring, retention, day-to-day operations, analytics, and overall strategy
• Manage, coach, recruit, and retain a globally distributed team of BDRs and BDR leaders focused on fast-moving enterprise accounts
• Partner with Sales Leadership, Revenue Operations, GTM Enablement, and Marketing to drive operational excellence, pipeline strategy, and efficiency
• Drive team accountability, deal management, and operations in Salesforce to ensure high-velocity sales growth
• Define and execute the global BDR strategy, setting KPIs and operational analytics to measure success

Senior Solutions Support Engineer

• Support top-tier customers across a variety of Twilio products
• Provide 24x7x365 global personalized support coverage
• Collaborate with Technical Account Managers and advocate for their customers
• Address customer issues and provide feedback to Twilio Product and Engineering teams
• Work with customers’ and partners’ developers, architects, and support personnel to resolve complex, high-impact problems
• Collaborate with teammates and Twilio Product and Engineering teams
• File JIRAs to report reproducible bugs
• Assist customers during irregular shifts, including weekends and holidays
• Guard the support queue and manage specializations
• Travel occasionally for project or team in-person meetings

• Provide technical and application support and troubleshoot client-reported issues
• Review and validate POs, invoices, and other business documents processed through an OCR/AI platform
• Identify and resolve data extraction, product mapping, and document-processing exceptions
• Create and maintain document templates and customer-specific configurations
• Perform basic smoke/sanity testing after platform updates
• Monitor processing queues, identify recurring issues, and escalate them to relevant teams
• Manage tickets, incidents, and escalations using Jira or similar tools
• Maintain clear documentation and communicate effectively with customers and internal teams
• Support platform operations through a hybrid technical support and document processing role

Support Engineer jobs in India

Technical Support Engineer

Technical Support Engineer – IASM

Microsoft 365 Support Engineer

Tier 1 Autoline Aftersales Support Analyst

Technical Support Executive

Field Technical Support Associate

Field Technical Support Associate

Senior Solutions Support Engineer

Support Engineer

Technical Support, Document Processing Specialist