Support Engineer

• Answer incoming support calls, emails, and chat requests to assist with IT issues
• Provide first-level troubleshooting for common hardware, software, and network issues
• Guide users through basic troubleshooting steps and document resolutions
• Escalate complex issues to Tier II or other appropriate teams
• Create and update support tickets in the helpdesk system
• Assist with password resets, account unlocks, and basic system access requests
• Educate users on IT best practices
• Maintain professionalism and customer service in all interactions
• Follow company policies, procedures, and service level agreements

Support Technician, Tier I

• Respond to, update, and resolve customer and internal support tickets efficiently
• Escalate issues only when necessary
• Deliver first-line technical support via ticketing systems, calls, and other communication channels
• Troubleshoot and resolve reported issues, engaging advanced support and development teams as needed
• Provide clear and accurate technical instructions to field technicians and partners
• Conduct live quality control of installations, de-installations, and maintenance activities
• Detect and manage false events and execute database bulk fixes
• Support internal operational teams with issue resolution and process execution
• Maintain accurate records of system configurations, naming conventions, and asset tracking
• Create and manage driver and user accounts, and assign access rights to Powerfleet systems
• Set up alerts, notifications, and transfer vehicles across databases and sites

Global Technical Support Agent

• Respond to customer inquiries via chat and email using Intercom
• Diagnose and resolve user issues related to presentations, website building, account management, and platform functionality
• Guide users through Gamma’s AI content generation, template customization, publishing, and collaboration features
• Provide accurate and timely solutions with a professional and empathetic tone
• Log customer interactions, track recurring issues, and contribute to knowledge base improvements
• Escalate complex technical issues to tier 2 support or development teams
• Educate users on platform capabilities and best practices for creating presentations and websites
• Maintain high standards of response time, accuracy, and customer satisfaction

Support Engineer jobs in South Africa

Support Technician, Tier I

Global Technical Support Agent

Technical Support Advocate, T1