Support Engineer

• Receive, analyze, prioritize, and process incoming tickets, requests, and incidents.
• Independently resolve 1st-level incidents efficiently and with a strong customer focus.
• Involve Systems Engineers for more complex issues and ensure a smooth handover.
• Implement standard changes within the scope of responsibility of the Service Desk & Onsite Support team.
• Manage user and computer accounts, permissions, and applications.
• Keep users clearly and transparently informed about the status of their requests.
• Support customers during planned or ad hoc onsite visits.
• Act as the first point of contact for users by telephone and email.
• Provide timely solutions in a shift-based operation from Monday to Friday between 7:00 a.m. and 6:00 p.m.

• Provide on-site support to customers and serve as a point of contact for IT managers, local IT teams, and end users.
• Receive, qualify, and process requests, incidents, and changes quickly and accurately.
• Support users and IT teams with questions and issues relating to workstations, applications, and IT infrastructure.
• Analyze incidents, identify solutions, and coordinate support from Support and Systems Engineers for more complex issues.
• Manage the local IT environment and ensure reliable operations.
• Build trust and promote customer satisfaction through personal customer service.
• Plan your workday independently and set priorities.

On-Site Support Engineer

• Ensure the stable operation of the on-premises Citrix farm
• Provide second-level support for the Citrix infrastructure
• Analyze and resolve issues involving user profiles, sessions, and Citrix applications
• Troubleshoot connection drops, performance issues, and application errors
• Perform daily monitoring and checks of the Citrix environment
• Monitor system resources such as CPU, RAM, and storage
• Analyze event logs and handle warnings and alerts
• Collaborate with internal support and infrastructure teams
• Document incidents, solutions, and operational processes

Support Engineer jobs in Switzerland

Support Engineer

On-Site Support Engineer

Citrix Support Engineer