Support Engineer

• Deliver friendly, professional technical support via phone and remote tools
• Troubleshoot Windows PCs, networking issues, and Uniguest software
• Diagnose technical problems and guide customers to successful resolutions
• Collaborate with teammates to resolve complex issues and share knowledge
• Create a positive customer experience with every interaction
• Provide technical support to customers across the United States in a 24/7/365 environment

Technical Support Representative – Tier I

• Deliver technology solutions across bp’s retail network
• Partner with Technology and Business stakeholders
• Perform on-site installation and removal of systems at Travel Center Sites
• Install network infrastructure, POS systems, low-voltage cabling, PCs, servers, printers, and other devices
• Ensure solutions are properly installed, production-ready, compliant, and aligned with business expectations
• Troubleshoot issues and maintain IT equipment
• Provide exceptional customer service in a fast-paced onsite environment
• Validate requirements and ensure alignment with business expectations
• Travel primarily to site locations to perform installations and provide business support
• Work daily on-site at the Technology Service Center in Knoxville, Tennessee, and travel to sites as needed
• Work in office, warehouse, and site environments, performing activities such as sitting, typing, standing, walking, bending, climbing, kneeling, crouching, crawling, and lifting

System Support Technician

• Run, terminate, test, and label network cables, including Cat5e/Cat6, patch panels, keystone jacks, and cable management
• Maintain and troubleshoot network switches, VLANs, and wireless access points
• Support firewall operations by troubleshooting connectivity, verifying existing rules, and escalating complex issues
• Administer Windows Servers, Active Directory, DNS, DHCP, backups, and patching
• Monitor system and network health to help prevent downtime
• Provide Tier 1/Tier 2 support for desktops, laptops, printers, scanners, and peripherals
• Image, deploy, repair, and maintain Windows/Mac workstations
• Support onboarding/offboarding, including workstation setup and account provisioning as directed
• Maintain IT inventory and hardware lifecycle
• Support existing security controls and access control systems, including endpoint protection and badge systems, through troubleshooting, escalation, and audit assistance
• Follow company security policies and help users comply
• This role does not design or implement new security controls or access control policies

IT Support Engineer

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary and appropriate
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues
• Participate in on-site training in Bristol, Tennessee

Support Engineer jobs in Tennessee

Technical Support Representative – Tier I

System Support Technician

IT Support Engineer

Technical Support Agent – Water Heaters