Support Engineer

• Complete routine scheduling activities
• Assist with nasopharyngeal swabbing tests and other specimen collection
• Administer medication, including injections, under supervision
• Perform patient check-in
• Obtain and record vital signs, allergies, and current medications
• Prepare patients for examinations and procedures as appropriate

Clinical Support Technician – Neurology

• Learn POS systems through a comprehensive training program
• Troubleshoot hardware, software, and networking issues remotely and on-site
• Install and deploy retail systems
• Travel to client sites using a company vehicle
• Provide hands-on, on-site support for grocery, hospitality, convenience, and restaurant businesses
• Lead installation projects from delivery through documentation
• Maintain critical inventory systems
• Support checkout lanes, payment systems, and restaurant and convenience store technology

Field Support Technician

• Provide remote technical support for customer production, cleaning, data collection, and reporting systems
• Troubleshoot customer-reported technical issues by reviewing system information and evaluating contributing factors
• Apply TriCore standards, established procedures, engineering best practices, and technical judgment
• Communicate with customers and internal team members throughout the support process
• Gather information, set expectations, and provide timely status and resolution updates
• Document troubleshooting steps, findings, communications, technical changes, and resolution activities
• Program, configure, test, and implement approved PLC- and HMI-based changes
• Follow review and change-control processes
• Develop proficiency across TriCore automation technologies, platforms, engineering standards, and customer environments
• Prioritize support cases and escalate issues when required
• Follow TriCore and customer safety, conduct, policy, and site requirements
• Own assigned support work through resolution or effective handoff with clear documentation

• Administer, configure, and support JD Edwards EnterpriseOne CNC environments
• Manage system architecture, security, performance tuning, and lifecycle management
• Serve as a role model in customer and IT colleague communication
• Use ITIL methodology and ticketing systems to manage incidents, changes, problems, and service requests
• Install, configure, and maintain JDE environments, including ESUs, ASUs, Tools Releases, and application upgrades
• Manage package builds, deployments, security administration, and environment refreshes
• Partner with developers, business analysts, stakeholders, infrastructure, database, and network teams
• Perform system monitoring, troubleshooting, and performance tuning across web, enterprise, and database servers
• Maintain integrations including AIS, Orchestrator Studio, BSSV, and interoperability frameworks
• Develop documentation, standards, and best practices for JDE CNC processes
• Ensure high availability, disaster recovery, and backup strategies are in place and tested
• Support JDE security, user roles, and environment controls
• Lead upgrades, migrations, cloud initiatives, and environment redesigns
• Serve as subject matter expert and support escalations and complex issue resolution
• Mentor team members on JDE CNC best practices
• Partner with vendors and Oracle support on issue resolution, patching strategies, and system improvements
• Participate in capacity planning and the long-term strategic roadmap for JDE environments

Senior IT Technical Analyst

• Serve as the first point of contact for customers needing technical assistance
• Resolve or triage help desk issues received through the ticketing system or call-in line
• Perform troubleshooting using diagnostic techniques and pertinent questions
• Determine solutions and conduct root cause analysis
• Provide technical support for PCs, phones, printers, and mobile devices
• Provision users for onboarding, offboarding, and modifications
• Set up, relocate, and deploy computers for new and existing workstations
• Decommission end-of-life endpoints
• Coordinate with vendors on software and hardware issues
• Install software through push deployment or manual installation
• Assign M365 and Adobe software licenses
• Maintain IT asset tracking documentation
• Contribute to the IT knowledgebase
• Assist with end-user training for IT security awareness
• Review email submissions for phishing or legitimate messages
• Assist with special projects
• Follow safety requirements and maintain a safe, neat, orderly work environment
• Perform additional duties as assigned
• Work extended hours, weekends, and an on-call rotation as scheduled

Support Engineer jobs in Wisconsin

Clinical Support Technician – Neurology

Field Support Technician

Support Engineer

Senior IT Technical Analyst

IT Support Technician