Support Technician

• Ensure successful execution and implementation of customized solutions and organizational initiatives
• Leverage advanced root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships
• Lead, manage, and coordinate delivery of customer experience for information technology services, support, and project deployments
• Perform coding, programming, and/or integration with external customer technology and systems as needed
• Manage cost, staffing, equipment inventory, system compliance, safety, and security of hardware, software, automation, and network infrastructure
• Provide technical training and development to departmental resources and customers
• Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics
• Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultation
• Initiate, deploy, and track projects and support services 24x7
• Perform technical, analytical, or maintenance work within standard operating procedures and with moderate supervision

Technician II, Technology Support

• Serve as Air Products' primary technical representative at customer sites
• Plan, coordinate, and execute commissioning, startup, maintenance, and service activities
• Diagnose, troubleshoot, repair, and maintain mechanical, electrical, and industrial equipment
• Provide technical guidance, operational support, and customer training
• Ensure compliance with company, safety, environmental, and regulatory standards
• Develop, review, and update commissioning and service procedures
• Complete service reports, expense reports, time reporting, technical documentation, and customer follow-up
• Provide technical input to quotations, spare-parts recommendations, service proposals, and follow-up activities
• Collaborate with internal teams to resolve technical issues and improve service delivery
• Identify continuous-improvement opportunities to enhance customer satisfaction and operational efficiency
• Support GSS sales and spare-parts activities by preparing quotations, following up with customers, and coordinating orders
• Support special projects and assignments directed by the Customer Support Manager
• Own assigned service activities from preparation through execution, reporting, follow-up, and technical closeout
• Maintain current knowledge of Air Products' equipment, technologies, and best practices
• Travel domestically and internationally approximately 30% of the time

Global Support and Services Technician

• Provide first line technical support including desktop and server support
• Solve a wide variety of issues
• Provide support for specialized applications; training provided
• Carry out day-to-day network administration tasks
• Perform routine server maintenance tasks
• Manage the network monitoring system
• Provide in-house technical support
• Work in an energized team and fun office environment
• Work with a variety of technologies
• Partner with Support colleagues skilled in a variety of technical arenas
• Partner with field consultants

Support Desk Technician

• Maintain renewable energy assets, including preventive maintenance and repairs on solar, wind, and battery storage facilities
• Work safely and seek guidance when unfamiliar with or unable to safely perform a task
• Operate and maintain company assets and equipment efficiently and safely
• Perform scheduled maintenance on wind, solar, and battery storage assets
• Perform unscheduled maintenance, troubleshoot outages, and replace mechanical and electrical components
• Act as Acting Site Manager when the designated Site Manager is on leave when required
• Install improved systems or equipment
• Implement corrective actions identified for renewable assets
• Troubleshoot condition monitoring systems (CBMs)
• Support in-house Major Component Repair and Composite Repair teams
• Provide additional manpower to third-party customers
• Complete daily service documentation, timesheets, and other project or task documents
• Perform other duties assigned by the supervisor
• Travel for extended periods to EDF power solutions projects
• Work a general rotation of five weeks on and one week off, subject to business needs

Support Technician jobs in United States

Technician II, Technology Support

Global Support and Services Technician

Support Desk Technician

Support Services Technician