System Administrator

• Manage and maintain CPI’s NetSuite SuiteProjects Pro environment
• Ensure project, resource, timesheet, and financial data accuracy and integrity
• Configure, test, and update system settings, workflows, and permissions
• Provide first-line user support and resolve issues in collaboration with Operations and IT
• Develop and maintain dashboards, reports, and analytics for operational decision-making
• Coordinate with Xero, Oracle NetSuite, and OpenAir vendors on upgrades, enhancements, and troubleshooting
• Manage large data imports and updates manually and via Integration Manager
• Manage a SuiteProjects Pro system integrating with CPI systems while financial data is held outside NetSuite
• Conduct user training and onboarding sessions
• Create and maintain management processes, data checks, and validation procedures
• Create and maintain system documentation, SOPs, and data dictionaries
• Identify opportunities to improve system efficiency and user experience
• Work closely with Operations, Finance, and IT teams to support smooth system adoption

NetSuite Suite Projects Pro System Administrator

• Install, configure, upgrade, and maintain IBM WebSphere Application Server for z/OS and IBM MQ environments across development, test, and production systems
• Administer MQ Queue Managers, Queue Sharing Groups, Sysplex environments, and Coupling Facility structures
• Troubleshoot WAS and MQ issues, including JVM crashes, thread dumps, application failures, queue management, and performance bottlenecks
• Monitor, tune, and optimize middleware infrastructure using OMEGAMON, RMF, MQ Explorer, Dynatrace, SYSVIEW, and BMC MainView
• Design and implement MQ clustering, workload balancing, disaster recovery, backup, recovery, and business continuity solutions
• Develop and maintain automation scripts using wsadmin (Jython), REXX, and shell scripting
• Implement and maintain security controls including SSL/TLS, JAAS, SAF integration, RACF policies, and MQ security best practices
• Participate in 24x7 on-call support, major incident management, root cause analysis, documentation, and mentoring of junior administrators
• Drive continuous service improvements and provide day-to-day solutions and security compliance for clients
• Oversee assignment queues and work directly with technicians to prioritize tickets
• Collaborate with IT professionals and clients on large-scale projects and modernization initiatives

Mainframe WAS MQ Systems Administrator

• Work as part of the Content Operations Team to improve catalog data quality
• Build products in Catalog management, machine learning, and big data domains
• Define the roadmap for Search Algorithmic improvement and System Capabilities
• Manage KPIs including Productivity, Quality, Utilization, and Process changes
• Analyze data, highlight validation gaps, recommend solutions, and influence decisions with operations, technology, and product teams
• Manage daily deliverables across in-house and external partner sites
• Manage delivery across transactional processing organization
• Manage stakeholders through written and oral communication
• Identify opportunities to eliminate process redundancy
• Work effectively in a cross-functional environment

Systems Administrator, Technology Operations

• Perform daily control room operations, including monitoring alerts, handling batch job abends, and managing incidents according to SOPs
• Execute Control-M activities, including holding, releasing, and restarting jobs
• Monitor batch flows and escalate issues to meet SLAs for critical processes
• Monitor z/OS systems, review logs, and perform initial troubleshooting
• Execute IPLs, maintenance implementations, and task restarts
• Monitor system health using Chronos and report issues to senior leads or SMEs
• Create, update, and manage incident tickets and RITMs in ServiceNow
• Support data centers by troubleshooting batch processing and printer-related problems
• Support and facilitate EDIM and related operational events
• Handle customer support requests via phone, email, and chat platforms
• Follow escalation procedures and SOPs for issue management and resolution
• Maintain documentation and communicate issues during shift handovers