Systems Engineer

• Build, support and scale Thumbtack’s internal systems
• Handle inbound IT Infrastructure requests from the business
• Triage and handle escalations from the IT Support team
• Administer Okta, Google Workspace, Atlassian, Slack, Claude, GitHub and other key tools
• Implement and maintain integrations with other platforms and tools
• Troubleshoot complex technical problems and document processes
• Scope and implement SSO and other integrations
• Configure SaaS tools and use automation to improve inefficient business processes
• Collaborate with cross-functional teams on systems design, automation and AI tools
• Manage data, security and legal governance processes
• Maintain compliance with security standards, including least-privilege access, patching, two-factor authentication and VPN
• Monitor system health and troubleshoot advanced issues
• Participate in on-call rotation for critical components and changes
• Drive and contribute to technology projects focused on business value

IT Systems Engineer II

• Act as a primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other key tools
• Implement and maintain integrations with other platforms and tools
• Serve as an escalation point for the IT Support team
• Troubleshoot complex technical problems and document processes
• Triage and handle inbound IT Infrastructure requests from the business
• Scope requirements for SSO and other integrations
• Configure SaaS tools and use automation to improve inefficient business processes
• Collaborate with cross-functional teams to improve efficiency through systems design, automation, and AI tools
• Manage data, security, and legal governance processes
• Maintain compliance with security standards including least-privilege access, patching, two-factor authentication, and VPN
• Monitor system health and troubleshoot and resolve advanced issues
• Participate in on-call rotation for critical components and changes, including change and incident management
• Drive and contribute to technology projects focused on delivering business value
• Own infrastructure systems end-to-end from intake and implementation through ongoing operations and continuous improvement

• Provide hands-on technical support and system administration across multiple client environments
• Administer and troubleshoot Microsoft 365 environments, including Entra ID, Exchange Online, user accounts, licensing, access, and endpoint/device administration
• Support and troubleshoot Windows endpoints, applications, peripherals, and common network/connectivity issues
• Support Windows Server, Active Directory, Group Policy, virtualization, and hybrid environments where applicable
• Monitor and respond to technical issues and security alerts across endpoint, identity, email, and related security platforms
• Support endpoint security, access controls, patching, software deployment, and security configurations
• Monitor backup and disaster recovery systems, investigate routine failures, and support scheduled restore and recovery-validation activities
• Support client onboarding, offboarding, environment discovery, implementation, and technical projects
• Communicate directly with client users and stakeholders regarding technical issues and assigned projects
• Use ticketing or PSA systems to track, document, and resolve incidents and service requests
• Maintain accurate technical documentation, system records, inventories, diagrams, and knowledge articles
• Use and progressively develop PowerShell or other automation tools to improve IT operations
• Troubleshoot issues methodically, identify root causes, and take ownership through resolution
• Escalate complex or higher-risk issues appropriately with clear diagnostics and supporting evidence
• Coordinate with senior engineers, security teams, vendors, and service providers when required
• Support other IT operational requirements and projects as needed

System Engineer – Managed IT Services, Microsoft 365

• Provide first-contact remote technical support for network, server, and end-user systems.
• Communicate with customers via phone, email, and chat, providing clear updates and case status.
• Perform first response and initial triage of customer issues.
• Troubleshoot single-user and system-impacting incidents and document all actions in Thrive’s tools.
• Analyze workstation-level incidents, identify root causes, and apply appropriate troubleshooting methods.
• Ask clarifying questions and escalate issues to engineers when required.
• Prioritize, code, and route daily service incidents and requests.
• Follow Thrive’s established task-management best practices.
• Set and manage client expectations throughout troubleshooting while focusing on prompt resolution and customer service.
• Develop understanding of Thrive products and their integration into client environments.
• Work with and document diverse workstation, server, and network configurations to determine the fastest path to resolution.

• Provide first-contact remote technical support for network, server, and end-user systems.
• Create and update support tickets accurately and coordinate communication with engineers.
• Communicate with customers via phone, email, and chat, providing clear updates and case status.
• Perform first response and initial triage of customer issues.
• Troubleshoot single-user and system-impacting incidents and document all actions in Thrive’s tools.
• Analyze workstation-level incidents, identify root causes, and apply appropriate troubleshooting methods.
• Ask clarifying questions and escalate issues to engineers when required.
• Prioritize, code, and route daily service incidents and requests.
• Follow Thrive's established task-management best practices.
• Set and manage client expectations throughout troubleshooting.
• Develop understanding of Thrive products and their integration into client environments.
• Work with and document diverse workstation, server, and network configurations to determine the fastest path to resolution.