Team Leader

• Coordinate day-to-day radiology bookings across modalities and sites
• Supervise the Booking Centre team, providing leadership, direction, and support
• Monitor and manage call KPIs, including volumes, wait times, abandonment rates, and productivity
• Monitor booking quality, workflow adherence, and service standards
• Prepare, review, and analyse Booking Centre performance reports
• Support recruitment activities, including shortlisting, interviewing, and onboarding
• Lead and coordinate training for booking staff, including new starters and refresher training
• Act as an escalation point for complex bookings and patient or referrer issues
• Support continuous improvement and standardisation across booking workflows

Team Leader – Booking Centre

• Provide operational support to the After Hours and Intake team
• Continuously improve the 24/7 support provided to the wider Wellways organisation
• Perform duties as an After-Hours agent on a dedicated roster
• Support After Hours program operations, including rostering and daily management
• Supervise staff, provide performance development and training, and manage performance
• Recruit and onboard staff, ensuring they are properly oriented, supported, and developed
• Collect and report data for monitoring and evaluation
• Improve system response to participants, ensuring services are accountable, available, and accessible
• Maintain reporting and information systems
• Build effective internal relationships to ensure consistent service delivery across the organisation

After Hours Team Leader

• Provide day-to-day leadership across the Wagga Wagga and Young hubs
• Support the day-to-day operations of the clinical workforce
• Help clinicians navigate complex situations, make sound clinical decisions, and deliver safe, high-quality care
• Work with the Service & GP Partnerships Manager and Service Team Leaders to turn organisational priorities into daily practice
• Bring clinical, peer, and psychosocial teams together to work effectively with participants, families, carers, and the wider care network
• Maintain a clinical caseload and provide therapeutic interventions directly to participants
• Support the capability, confidence, and development of the team
• Lead multidisciplinary care for people experiencing severe and/or complex mental health needs

Team Leader jobs in Australia

Team Leader – Booking Centre

After Hours Team Leader

Clinical Team Leader