Team Leader

• Review security documents for completeness and record requirements
• File security documents with appropriate governmental entities
• Verify client-provided documents during the account creation process
• Assist in preparing and filing account closing documents
• Assist other departments with document requests and record-keeping
• Coach or manage a team in a document processing, mortgage, title, or loan operations environment
• Own SLAs, quality metrics, and escalation paths for the team
• Work directly with Legal, Compliance, title companies, and county recorders
• Plan coverage across time zones

Team Leader – HELOC

• Lead the end-to-end operational delivery of global mobility services across Aurecon's geographies, including immigration, international assignments, relocations and transfers
• Lead and develop the Shared Services Mobility team
• Manage operational risk, service performance, governance, documentation and audit readiness
• Provide advice on complex or escalated mobility cases involving immigration, taxation, payroll, employment, relocation and cross-border compliance
• Drive continuous improvement through process optimisation, data management, standardisation and automation initiatives
• Establish and monitor service measures and provide regular reporting and operational insights
• Lead mobility process, system and policy changes within Shared Services
• Manage the operational performance of mobility vendors and support vendor reviews, contract discussions and cost-management initiatives
• Monitor mobility expenditure and identify opportunities to improve value and control costs
• Set performance expectations, allocate work, manage capacity, and develop team capability
• Ensure confidentiality and information-handling requirements are followed

Global Mobility Team Leader

• Oversee daily team operations, ensuring tasks are completed accurately, efficiently, and on time
• Review end-of-shift reports to track productivity, workload, and team coordination
• Act as the main point of contact for team members, providing guidance and support
• Coach and mentor team members, including conducting regular check-ins and performance feedback
• Lead onboarding and training of new hires and support ongoing team development
• Work directly with U.S. clients to review deliverables, align on priorities, and identify support opportunities
• Assist clients with system improvements, including implementing new tools or software features
• Prepare and present weekly/monthly team performance and productivity reports
• Improve internal processes by updating SOPs, templates, and training materials
• Ensure compliance with company policies, quality standards, and risk controls
• Support performance evaluations and development planning
• Escalate risks or issues to management when necessary
• Lead by example, engage the team to achieve goals, ensure smooth operations, and drive KPI attainment

Assistant Team Leader – Property Management

• Oversee the performance and productivity of a team of virtual assistants, ensuring exceptional results for clients in Australia and the US
• Monitor and enforce KPIs related to task completion, quality of output, time and attendance, proactivity, and effective communication
• Conduct weekly 1:1 performance meetings with each virtual assistant, providing coaching, guidance, and feedback
• Collaborate with the client experience team to address client concerns, refunds, or escalations promptly
• Identify and address team performance issues, implementing performance improvement plans as needed
• Develop and maintain strong relationships with clients and team members
• Continuously expand knowledge of digital marketing best practices and industry trends

Doer Success Leader – Team Leader

• Manage the day-to-day operations of the contact centre to ensure KPIs are met
• Develop, review and distribute daily, weekly and monthly performance and service reports
• Make recommendations to the Project Manager to maintain agreed customer service levels
• Establish work procedures and processes supporting company and departmental standards and strategic directives
• Provide accurate, complete and timely performance feedback to team members
• Coach and guide team members to meet KPIs and follow organizational guidelines and policies
• Collaborate with Customer Experience and Training teams to identify issues and drive metrics
• Balance and prioritize activities based on seasonality and the needs of customers, team and client
• Enhance team-member performance through team connection, team briefings and monthly coaching sessions
• Assist and manage the team in the absence of the Team Leader
• Perform other duties assigned by management and support continual improvement of TDCX's Quality Management System

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to identify issues, drive metrics, and balance and prioritize based on seasonality and the needs of customers, team and client.
• Enhance team member performance through team connection, team briefings, and monthly coaching sessions.
• Assist and manage the team in the absence of the Team Leader.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.

• Conduct one-on-one coaching sessions with VAs experiencing performance issues
• Provide clear, specific, and constructive feedback
• Identify root causes of performance problems
• Help VAs understand client expectations and develop practical improvement steps
• Reinforce positive behaviors and recognize improvement
• Conduct follow-up coaching sessions
• Create and manage Performance Improvement Plans (PIPs)
• Establish performance expectations, measurable goals, and improvement timelines
• Document coaching discussions, commitments, action items, and progress
• Monitor VA performance throughout improvement periods
• Escalate serious or recurring performance concerns to management
• Review performance metrics, client feedback, attendance, productivity, work quality, communication, and procedure adherence
• Identify performance trends and recurring issues
• Determine with management which VAs require coaching or intervention
• Monitor measurable improvement from coaching
• Recommend training, retraining, reassignment, or corrective actions
• Help VAs meet U.S.-based home care agency client expectations and workflows
• Coach VAs on professional client communication
• Support VAs struggling with client-specific processes or expectations
• Assist management with client-raised performance concerns
• Support VAs with work-related challenges
• Help develop communication, organization, accountability, and problem-solving skills
• Conduct refresher coaching
• Share performance gaps with management for additional training development
• Promote continuous improvement, professionalism, and accountability
• Maintain accurate coaching and performance records
• Prepare coaching notes and performance summaries
• Track improvement plans and follow-up dates
• Provide regular VA performance updates to management
• Identify VAs improving, still struggling, or requiring additional action
• Maintain confidentiality regarding employee and client performance matters

Team Leader jobs in Philippines

Team Leader – HELOC

Global Mobility Team Leader

Assistant Team Leader – Property Management

Doer Success Leader – Team Leader

Team Leader

Team Leader

Team Leader – Performance Coach