Technical Account Manager

• Responsible for sales, technical support, and the proper positioning of products in accordance with corporate strategy
• Manage the distribution system and leverage market knowledge to identify business opportunities
• Serve distributors and farmers
• Build trusted relationships with leaders, colleagues, and customers
• Execute strategies to prospect new customers and retain the existing customer base, with a focus on B2C
• Prepare monthly reports for leadership and business areas
• Conduct commercial negotiations, provide technical support, and position products in accordance with regional strategy
• Plan and conduct customer visits, present and demonstrate products, answer questions, and follow up after the sale
• Generate demand and develop the market
• Analyze problems, develop solutions, and submit them to the manager
• Increase share of wallet within the existing customer base
• Develop technical relationships with key opinion leaders and promote biological/natural products
• Support distributors’ field technical consultants as product multipliers
• Participate in field product trial evaluations
• Monitor competitors and report strategic or tactical developments
• Lead and direct the field ATV team
• Promote corporate initiatives, training sessions, and technical presentations on products, applications, uses, benefits, and results
• Prepare weekly visit reports
• Collect producer documentation for registration, credit limits, credit assignment, and barter transactions
• Sell products and process orders

Technical Sales Representative – Sugarcane

• Act as the primary technical partner for enterprise customers
• Own the full ticket and incident lifecycle, including triage, prioritization, escalation, communication, resolution, and follow-up
• Provide proactive technical guidance and trusted technical support
• Collaborate with Account Teams to deliver exceptional customer experiences
• Coordinate with Support, Engineering, Product, and Operations to resolve issues and improve service quality
• Lead customer calls, incident reviews, service reviews, and internal syncs
• Identify recurring issues, risks, and service gaps
• Lead initiatives to prevent recurring issues and address service gaps
• Ensure new product launches and features are service-ready through documentation, monitoring, and enablement
• Support fast, high-quality resolutions and improve customer experience

Technical Account Manager – Senior

• Serve as the leader and customer-facing liaison for successful implementation of Omnissa product solutions and services
• Help customers become positive references, advance use cases and utilization of Omnissa software, and standardize on Omnissa technology
• Act as the customer’s single point of contact into Omnissa and trusted advisor
• Identify solutions, troubleshoot issues, and answer technical questions
• Communicate with C-level, managerial, and technical customer teams
• Advise customers on immediate needs and help develop strategy and technology roadmaps aligned with business outcomes
• Help customers understand evolving, upgrading, scaling, and scaling-up needs
• Provide project leadership for major Omnissa initiatives, including project management and solutions architecting
• Manage cross-functional Omnissa project teams across account teams, professional services, architecture, product development, engineering, marketing, and support
• Design and develop solutions for customer requirements and business objectives
• Maintain current functional and technical knowledge of the Omnissa product suite
• Manage competing requests across simultaneous client engagements
• Provide customer-driven product feedback to Product Management
• Document best practices for developing, deploying, and optimizing Omnissa solutions
• Serve as a front-line technical resource for best-practice and informal customer questions
• Advocate for customers to help drive ROI

Senior Technical Account Manager

• Promote sustainable business growth for Ascenza in the assigned region.
• Generate demand, develop the market, and provide specialized technical support.
• Build relationships with customers, distributors, and influencers.
• Execute sales strategies, achieve budget targets, and propose improvement initiatives.
• Define sales strategies and policies together with the Commercial Manager.
• Plan visits, assess sales potential, and negotiate sales in accordance with the price list.
• Execute the sales process, including order placement, delivery planning, and payment follow-up.
• Implement Marketing initiatives and plans, coordinating logistics, events, budgets, and promotional materials.
• Provide technical advice, conduct after-sales support, and guide customers on the use of solutions.
• Deliver training on product features and benefits to sales representatives at distribution channels.
• Engage with government agencies, research and development institutions, and influencers to promote and recommend products.
• Manage company assets, infrastructure, and products at the branches within the assigned district.
• Lead and monitor action plans and processes established by management.
• Contact and visit customers, representatives, and distributors to develop, close, and stimulate new business.
• Conduct market research on potential customers, local regulations, and competitors.
• Prospect for new customers.
• Follow up on customer requests for quotations and product orders.