Technical Account Manager

• Grow and expand Thryv's SaaS clients in the local business market
• Build a self-generated and company-initiated prospect pipeline to meet a predetermined sales quota
• Prospect and qualify new business opportunities within an assigned territory
• Identify local business owners who fit Thryv's platform
• Secure new SaaS clients through networking, referrals, and company prospecting programs
• Execute defined operational processes, engagement cadences, certifications, order entry, and intake requirements
• Participate in sales meetings, call calibrations, and training
• Educate and guide prospects through the buyer’s journey
• Partner with marketing and technology departments on sales strategy, product enhancements, and new releases
• Build and manage a book of business
• Conduct more than 50% of work outside the home office

Outside Software Account Representative

• Develop, grow, and manage strategic customer accounts
• Identify and solve product adoption issues for customers
• Meet and exceed customer retention and growth goals
• Oversee the expansion strategy for each customer and drive growth
• Create customer playbooks with Senior Leadership and Customer Success teams
• Capture customer feedback and communicate it to internal teams
• Provide expertise and training to customers
• Improve internal processes to drive team efficiency and improve customer experience
• Track and analyze data pertaining to customer account health
• Use data analytics to identify trends and inform decisions that drive customer retention, product adoption, and expansion

• Build and maintain strong, long-term relationships with key stakeholders across assigned accounts
• Develop and execute account plans to identify opportunities, generate demand, and identify greenfield and brownfield projects
• Present customer-focused solution recommendations demonstrating how Emerson offerings address customer challenges and deliver measurable value
• Identify and pursue new business opportunities from lead identification through purchase order
• Maximize the full product and service portfolio
• Collaborate with Business Development Managers, technical specialists, and support teams
• Apply pricing strategies balancing customer needs with business objectives
• Monitor industry trends and competitive activity
• Maintain accurate documentation of activities, forecasts, and account insights in CRM systems
• Drive Measurement sales in New Mexico, the Four Corners, and surrounding territory through assigned account management

Technical Sales Representative

• Drive all aspects of enterprise customer engagement and enablement, including project/engagement delivery, support issues and escalations, regular touch points, steering intelligence and business reviews, ad-hoc intelligence requirements, and workflow development
• Plan and manage the customer success life cycle, tailoring engagements and projects to client-specific security requirements
• Deliver projects and engagements around intelligence priorities, configuration, tuning, and training
• Design, direct, and coordinate additional Advisory Services and Professional Services engagements
• Develop strategic success plans that drive maturity across Information Security program components by integrating intelligence into daily workflows and processes
• Define, track, and communicate Recorded Future’s value from end users to the C-suite
• Act as the voice of the customer for the Product team
• Maintain administration in Zendesk, Gainsight, and JIRA, including updates on successes, outcomes, client sentiment, and technical plans for at-risk accounts and hot issues
• Apply data and technology to drive outcomes and inform decision-making

Technical Account Manager jobs in Colorado

Outside Software Account Representative

Technical Account Manager

Technical Sales Representative

Senior Technical Account Manager