Technical Account Manager

• Participate in the Sales-to-CS handoff and review the PoV plan, scoping documents, customer environment, architecture, and success criteria
• Lead technical portions of kickoff calls and run structured onboarding sessions
• Own technical delivery during onboarding, including AVD, Windows 365, Intune, and Nerdio Manager implementation
• Coordinate with customer technical teams and manage implementation runbooks
• Guide customers through software implementation and optimization toward steady-state use
• Manage a book of corporate customer accounts and serve as the primary technical contact
• Resolve technical questions and issues and coordinate problem resolution
• Build customer relationships and advise stakeholders on effective Nerdio Manager utilization
• Coordinate technical touchpoints across IT operations, engineering, and finance stakeholders
• Own the technical relationship across onboarding through renewal and maintain account strategies
• Maintain current product knowledge of Nerdio Manager and the AVD/Azure ecosystem
• Run regular check-ins and provide configuration, automation, and use-case recommendations
• Conduct Technical Value Reviews to help customers maximize Azure cost savings
• Explain new feature releases and surface product requests
• Coordinate customer training with the Learning & Development team
• Identify and respond to P1/P2 incidents and own corrective action plans for at-risk accounts
• Monitor account health, adoption, and engagement signals and proactively address risk
• Collaborate with Sales, Technical Support, and Product teams to mitigate churn risk
• Monitor competitive threats and reinforce Nerdio’s technical value
• Support renewal conversations by reinforcing delivered value and resolving technical blockers
• Analyze customer data to identify trends and adoption insights
• Contribute technical performance data, usage insights, and roadmap context to Executive Business Reviews
• Identify expansion opportunities and flag leads to the Account Executive
• Channel customer feedback to Product Management and Engineering
• Track customer interactions, activities, and progress in the CRM

• Develop and grow Polypipe’s presence across regions of the Republic of Ireland
• Manage a portfolio of merchant partners and contractors
• Build customer relationships, identify new opportunities and provide suitable Genuit Group product solutions
• Follow up opportunities and develop a strong project pipeline
• Drive sustainable sales growth throughout the region
• Build and maintain relationships with existing customers
• Identify customer solutions and maximise sales and profitability
• Monitor regional activity, emerging opportunities and commercial challenges
• Increase Genuit Group product penetration among merchant partners and contractors
• Identify and develop prospective customers to grow market share
• Conduct branch reviews with key merchant partners
• Engage contractors, specifiers and M&E consultants on project opportunities
• Analyse customer and sales information using Excel, QlikView and other databases
• Collaborate with marketing colleagues on promotions, trade events and sales materials
• Represent Genuit Group at sales meetings, training sessions, trade shows and industry events

Technical Sales Representative

• Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization
• Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp
• Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units
• Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down
• Define success measures, adoption milestones, and practical next steps with customer stakeholders
• Translate customer goals into execution plans that improve adoption, stakeholder engagement, and long-term platform value
• Use usage signals, customer feedback, and business context to identify risks and build recovery or acceleration plans
• Support strategic business reviews and customer conversations with perspectives on progress, opportunities, and priorities
• Design ClickUp workflows, structures, automations, reporting, and process improvements
• Identify practical automation and AI opportunities that improve customer outcomes
• Pair solution design with enablement, change management, and adoption support
• Act as a trusted advisor to customer admins, operators, and executive stakeholders
• Coordinate with Customer Success, Sales, Product, Support, and other internal partners
• Escalate thoughtfully, communicate clearly, and maintain ownership across teams
• Bring customer feedback and recurring pain points to internal teams to improve product usage, delivery patterns, and customer outcomes

Technical Account Manager jobs in Ireland

Technical Account Manager

Technical Sales Representative

Senior Technical Account Manager – Strategic Services, EMEA