Technical Account Manager

• Manage all aspects of customer contact and relationships based on Integrity Selling and Composites One core values
• Maintain and grow sales revenue throughout the assigned territory by developing new business and expanding existing account relationships
• Serve as a technical consultant and problem solver to customers
• Meet or exceed Gross Profit Margin budget and maximize profitability within the assigned territory
• Cultivate relationships with new and existing customers to increase sales revenue
• Meet territory budget goals, including Sales and Gross Profit Margin
• Prepare action plans and schedules to identify targets and project customer contacts
• Monitor and maintain customer satisfaction, inventory needs, and cross-selling opportunities
• Communicate with customers, suppliers, and internal teams regarding pricing, inventory, product quality, financial stability, and competition
• Communicate new product and service opportunities, developments, and field feedback to internal staff and customers
• Build and maintain strategic customer and supplier relationships as a technical resource and solutions provider
• Uncover new opportunities, convert competitive business, and increase product group share
• Organize, grow, and protect sales in the assigned territory while managing resources and expenses to maximize ROI
• Travel regularly throughout Western Michigan, including occasional overnight travel and customer meetings, events, and business activities

Technical Sales Representative

• Build and maintain strong relationships with clients, including consulting engineers, local government representatives, contractors and other key stakeholders
• Develop new customer relationships by educating prospects, understanding their challenges and recommending appropriate technical solutions
• Listen carefully to customer requirements, clarify project constraints and help identify the most effective path forward
• Develop and implement educational plans, including presentations, technical discussions, regional trade show support and training seminars
• Identify and track projects through variable-length sales cycles, from budgeting and estimating through bidding and transition to the Project Management group
• Support sustainable business growth by building trust, providing responsive technical guidance and helping customers solve storage-related challenges
• Prepare quotation requisitions, including specifications, pricing and scheduling
• Bid projects and coordinate subcontractors through final pricing
• Report to the Vice President of Sales & Marketing

• Serve as the client’s primary technical contact and manage the named account relationship
• Oversee adherence to agreed technical and contractual requirements in day-to-day delivery
• Develop an understanding of the client’s QSR and food service operating model, strategic objectives, franchisee network, risks, and compliance requirements
• Lead implementation and ongoing technical management of multi-country QSR and food service assurance programmes
• Ensure consistent programme execution across regions, business units, and franchisee networks
• Support onboarding of global resources through auditor training, calibration, and assessment processes
• Perform auditor assessments and shadow audits
• Conduct technical reviews of reports and oversee auditor capability, account performance objectives, and client expectations
• Manage field-based technical queries and client inquiries, including root cause analysis, corrective action, and business-focused recommendations
• Develop and implement the client’s second-party programme, governance protocols, and reporting tools
• Maintain understanding of supplier assurance requirements and upstream food safety risks
• Coordinate with supply chain or manufacturing specialists when additional expertise is required
• Lead benchmarking activities for programme review, consistency, and continual improvement
• Identify and implement changes to audit frameworks and delivery methodologies
• Build relationships with client decision-makers and act as an extension of the client’s technical team
• Work within the Strategic Account Management Team to deliver Quarterly and Annual Business Reviews
• Share technical insights, trends, and strategic improvement opportunities from audit outcomes
• Collaborate with commercial, technical, and service delivery teams to ensure contracted services meet technical specifications and KPIs