Technical Program Manager

• Serve as the dedicated Subject Matter Expert for the Guesty Accounting Module
• Act as a key technical and financial partner to Enterprise and Strategic customers
• Guide customers through complex accounting workflows, owner statements, and end-of-month financial processes
• Provide guidance during financial closing cycles, including reconciliations, payouts, and statement generation
• Analyze enterprise accounting setups to drive product adoption and streamline financial workflows
• Partner with Customer Success Managers on strategic accounts to support client retention and account health
• Lead complex consultations and translate property management accounting requirements into optimized module configurations
• Synthesize client challenges, accounting feedback, and market requirements for Product and Engineering roadmap enhancements
• Act as the primary escalation point for complex accounting, ledger, and reconciliation discrepancies
• Lead internal enablement on feature releases, property management accounting best practices, and operational standards
• Identify adoption gaps, improve customer setups, collect product feedback, and analyze account-cohort trends

Accounting Technical Program Manager

• Serve as the dedicated Subject Matter Expert for the Guesty Accounting Module
• Guide Enterprise and Strategic customers through complex accounting workflows, owner statements, and end-of-month financial processes
• Provide dedicated support during month-end closing cycles, including reconciliations, payouts, and statement generation
• Analyze enterprise accounting setups to drive product adoption, streamline financial workflows, and improve retention
• Partner with Customer Success Managers on strategic accounts to align technical and accounting excellence with client retention and account health goals
• Lead complex consultations to translate property management accounting requirements into optimized Guesty Accounting Module configurations
• Synthesize customer challenges, accounting feedback, and market requirements for Product and Engineering roadmap enhancements
• Act as the primary escalation point for complex accounting, ledger, and reconciliation discrepancies
• Lead internal enablement and training on feature releases, property management accounting best practices, and operational standards
• Analyze account cohorts and product needs using data
• Collaborate with cross-functional teams and advocate for enterprise financial requirements

• Own the development and maintenance of integrated program schedules, budgets, resource identification, and priority discussions for Repairs programs from conception through product sunset
• Coordinate deliverables, execution, and detailed schedules with Subsystem teams
• Escalate visibility to critical path activities
• Provide cross-functional product leadership across EHS, Sourcing, Quality, Services, and external parties
• Ensure critical product development milestones are achieved
• Facilitate issue resolution with the product Systems Engineer and Product Manager
• Develop contingency plans and scenario planning
• Provide regular cross-functional leadership updates
• Escalate programmatic and technical risks
• Assure compliance with engineering processes and high-quality work outputs
• Drive continuous process improvement for the repairs process
• Provide input into engineering practices related to design for serviceability
• Ensure program outputs align with Critical-to-Quality requirements
• Receive and incorporate lessons learned from field personnel into next-generation products

Systems Technical Program Manager

• Manage the full lifecycle of multiple concurrent MarTech initiatives from scope definition and roadmap planning through launch and post-delivery review
• Develop and maintain project plans, work breakdown structures, and product backlogs
• Serve as Scrum Master and facilitate sprint planning, standups, retrospectives, and reviews
• Coach teams on Agile principles and remove blockers
• Prepare status reports covering scope, milestones, risks, and budget
• Communicate with engineers, senior executives, business stakeholders, and technology teams
• Manage expectations and build stakeholder trust
• Track budgets and vendor invoicing
• Support cost estimation, validate expenditure, and contribute to annual budget planning
• Define and track functional and technical requirements
• Document current- and future-state processes and coordinate testing
• Maintain risk registers and mitigation plans; surface and escalate issues
• Partner with Product Managers to develop product and project roadmaps
• Deliver enhancements, integrations, and new capability launches across the IRC’s MarTech ecosystem

Technical Program Manager jobs in New York

Accounting Technical Program Manager

Accounting Technical Program Manager

Systems Technical Program Manager

IT Program Manager