User Researcher

• Own end-to-end research for one or more post-purchase product areas
• Partner with Product, Design, Product Marketing, and Engineering
• Identify high-priority research topics and execute studies with minimal oversight
• Design and conduct custom primary research using qualitative and quantitative methods
• Manage and prioritize research plans in ambiguous, fast-changing environments
• Align stakeholders and efficiently execute on critical insights
• Communicate findings and recommendations to product teams and leadership
• Define and track research impact on product and business outcomes
• Report to the Manager of User Research

Senior User Researcher

• Set and own the research agenda across multiple AfterShip product areas and systems
• Identify, prioritize, lead, and execute research informing company-wide product strategy
• Define, design, execute, and socialize qualitative and quantitative research studies
• Build understanding of merchants, shoppers, and their post-purchase experiences worldwide
• Partner with Product, Design, Data Science, Engineering, and Product Marketing teams
• Translate research findings into product and business perspectives
• Align Directors, VPs, and other cross-functional leadership on strategic questions
• Mentor researchers and establish repeatable research practices
• Identify best practices in existing and emerging research methodologies
• Proactively identify new user and business opportunities
• Report to the Manager of User Research

Staff User Researcher

• Define research strategies for complex HR technology initiatives aligned to product roadmaps, business priorities, employee experience goals, and measurable outcomes
• Develop and implement comprehensive research plans and methodologies to gather user insights for high-level design and product decisions
• Identify critical knowledge gaps across employee journeys, workflows, systems, and user groups and recommend appropriate research approaches
• Lead research across the full product lifecycle, from discovery and problem framing through concept validation, usability testing, launch readiness, and post-launch optimization
• Determine the right mix of qualitative and quantitative methods to uncover user needs, validate assumptions, reduce delivery risk, and improve product adoption
• Develop research artifacts communicating user needs, pain points, behaviors, motivations, and decision drivers across employee and HR personas
• Translate findings into journey maps, service blueprints, experience principles, opportunity areas, and actionable recommendations
• Create reusable research assets and insight repositories
• Synthesize complex qualitative and quantitative inputs into insights, themes, and recommendations
• Connect research findings to business outcomes including adoption, efficiency, satisfaction, reduced rework, task completion, and employee experience
• Develop executive-ready readouts with implications and practical next steps
• Use research metrics, behavioral data, survey results, usability findings, and product analytics to evaluate experience effectiveness
• Partner with product, design, technology, HR, analytics, and change teams throughout planning, prioritization, design, and delivery
• Influence senior stakeholders and facilitate workshops, discovery sessions, research readouts, and alignment discussions
• Serve as a trusted advisor translating research insights into experience direction, requirements, and measurable improvements
• Advance research standards, methods, templates, and practices across the UX and product organization
• Stay current on emerging UX research methods, AI-enabled research tools, employee experience trends, and enterprise technology practices
• Promote evidence-based decision-making and champion user-centered, ethical, and effective research practices

User Researcher jobs in Texas

Senior User Researcher

Staff User Researcher

Principal UX Researcher