Vice President

• Contribute to tools and resources that help the organization scale, including playbooks, technology, and trainings
• Assist in setting monthly, quarterly, and annual targets and align field tactics with corporate OKRs
• Analyze market data to prioritize expansion geographies and new service lines
• Directly manage 8–10 Business Development Representatives
• Recruit, hire, onboard, and coach Business Development Representatives
• Run weekly 1:1s, account plan reviews, and trainings
• Foster a culture of ownership, excellence, accountability, and persistence
• Demonstrate effective field work alongside the team
• Cultivate relationships with specialist offices, health systems, payers, and pharma representatives/managers
• Identify, engage, and close strategic partnerships with enterprise healthcare organizations, including health systems, IDNs, ACOs, and large group practices
• Structure co-marketing and education programs to increase brand recognition and referral pull-through
• Partner with Operations to ensure seamless handoff from referral to treatment
• Relay market feedback and refine messaging with internal teams
• Own CRM hygiene and reporting standards
• Deliver referral-volume and revenue goals for the territory
• Present performance insights and forecasts to executive leadership

Regional Vice President, Central

• Own the integrated TA food proposition across QSR, full-service restaurants and deli
• Set strategic direction for menu, format, daypart and food offer decisions
• Bring together food concepts competing for the same guest, kitchen, labor and site footprint
• Partner with operations to improve execution, profitability, labor deployment and consistency
• Use customer, category, operational and financial insight to prioritize high-impact food initiatives
• Build ways of working with merchandising, supply chain, marketing, finance, operations and site teams
• Develop the team, capabilities and routines needed for sustained performance improvement
• Work with the TA CEO, operations, merchandising, supply chain, marketing, finance, site leaders and broader TA leadership team
• Lead the strategy, performance and evolution of TA’s food business across the travel center network

VP, Food

• Lead the strategy, development, and delivery of reporting and analytics solutions for Patient Services clients
• Develop reporting, analytics, and insights solutions that deliver measurable performance against SLAs and KPIs
• Lead onsite and offshore analysts in delivering actionable reporting, analytics, and insights
• Conduct data deep dives and root cause analyses addressing access, affordability, and adherence challenges
• Support clients and business partners through operational excellence, strategic thinking, decision-making, and project prioritization
• Establish a strategic vision and roadmap for innovative analytics solutions
• Collaborate across Client Services, Operations, Product, Innovation, Data, and IT
• Provide strategic input across a portfolio of clients and projects
• Support business development through pitches, proposals, presentations, and marketing initiatives
• Develop scalable best practices, processes, and product offerings
• Translate data-driven insights into strategic recommendations supporting business growth and P&L objectives
• Collaborate with product owners and technical resources on business and technical requirements
• Write acceptance criteria and collaborate with QA on test plans
• Create user experience deliverables including wireframes and navigation flows
• Establish team direction, priorities, objectives, and expected outcomes
• Manage employee performance, workflows, resources, and priorities
• Build a talent pipeline; interview, select, onboard, supervise, and develop team members
• Conduct performance reviews and development discussions
• Foster accountability, collaboration, continuous improvement, and professional development

VP, Reporting & Analytics – Patient Services

• Lead all inbound patient-facing operations across voice, chat, and digital channels for hub and DTP programs
• Manage service levels, routing, and channel optimization across patient touchpoints
• Set and manage AHT, CSAT, and First Call Resolution performance metrics
• Identify performance drivers, implement workflow improvements, and coach leadership
• Build and maintain scalable workflows for prescription status, fulfillment and shipping, prescriber coordination, and pharmacist consultation routing
• Own service recovery strategy for escalations and poor experiences
• Establish standardized, program-agnostic patient experience across products and partners
• Deploy and maintain the POD-based service model and support onboarding of new programs
• Partner with Patient Access, Pharmacy Operations, technology, and other internal teams
• Lead patient experience readiness for new program launches through onboarding and training
• Own workforce planning, staffing models, and scheduling
• Build and maintain QA, coaching, and development frameworks
• Improve tools, systems, and operational effectiveness with technology teams
• Report to the EVP of Patient Experience

Vice President jobs in Ohio

Regional Vice President, Central

VP, Food

VP, Reporting & Analytics – Patient Services

Vice President, Patient Experience