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3 Oaks GamingCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and account support, utilizing strong communication skills and proficiency in MS Excel to monitor KPIs and drive account growth.
Highest-signal resume keywords
Customer Relationship ManagementAccount ManagementMS Excel ProficiencyB2B CommunicationClient-Oriented Service
About the role
Key responsibilities & impact- Support Account Managers and the Team Lead in building and maintaining strong customer relationships
- Take ownership of assigned tasks and clients and follow through on agreed actions
- Support day-to-day management of customer accounts, respond to enquiries, and coordinate timely follow-up on requests and issues
- Become an expert in using the Client Area and Back Office systems
- Act as a point of contact between customers, Account Managers, and the technical team
- Coordinate issue resolution and keep customers informed
- Educate customers on system functionalities and new features
- Support promotional planning with customers alongside a dedicated Account Manager
- Use performance insights to help identify opportunities for account growth
- Track agreed promotional activities, including marketing and social media commitments, and follow up proactively
- Assist in creating internal documentation and supporting compliance tasks
- Monitor account KPIs and month-on-month performance in Excel, calculate percentage changes, flag trends and anomalies, and share actionable findings with Account Managers
Requirements
What you’ll need- From 6 months to 1 year of experience in Sales, Account Management, Customer Support, Marketing, or any other client-facing role (in any industry)
- Experience in the iGaming industry is not required, but a passion for learning and a drive to understand how the industry operates is essential
- Upper-Intermediate / Advanced (Fluent) English is a MUST, both written and spoken, for daily B2B communication
- Strong willingness to learn, grow with the team, and bring fresh ideas and solutions based on new knowledge
- Good working knowledge of MS Excel / Google Sheets, including formulas, percentage changes, KPI monitoring, and spotting trends
- Ability to communicate and present effectively across all levels inside and outside the organization
- Well-organized, reliable, proactive, and responsible
- Client-oriented with a solid understanding of high-quality service
- Flexibility regarding working hours and readiness to respond outside standard working hours when necessary due to different time zones
Benefits
Comp & perks- Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming
- A Collaborative Culture – Join a supportive and understanding team
- Competitive salary and bonus system – Enjoy additional rewards on top of your base salary
- Unlimited vacation & sick leave
- Professional Development – Access a dedicated budget for self-development and learning
- Healthcare coverage – Available for employees in Ukraine and compensation across the EU
- Mental health support – Free consultations with a corporate psychologist
- Language learning support – We cover the cost of foreign language courses
- Celebrating Your Milestones – Special gifts for life’s important moments
- Flexible working hours – Start your day anytime between 9:00-11:00 AM
- Flexible Work Arrangements – Choose between remote, office, or hybrid work
- Modern Tech Setup – Get the tools you need to perform at your best
- Relocation support – Assistance provided if you move to one of our hubs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementKPI MonitoringData AnalysisPerformance InsightsPromotional PlanningIssue ResolutionDocumentation CreationTrend AnalysisClient Area SystemsBack Office Systems
Soft Skills
Effective CommunicationProactive AttitudeOrganizational SkillsReliabilityFlexibility
Tools & Technologies
MS ExcelGoogle Sheets
Industry Keywords
Customer SupportSalesMarketingClient-Facing RoleIGaming Industry