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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-to-end Irish payroll processing, ensuring accuracy and compliance while delivering exceptional customer service. Proficient in managing multiple payrolls and maintaining effective communication with clients and team members.
Highest-signal resume keywords
IPASS CertificationIrish Payroll ProcessingCustomer Service SkillsMicrosoft Excel ProficiencyMegapay Experience
About the role
Key responsibilities & impact- Act as the focal point for a varied portfolio of payroll clients
- Process end-to-end Irish payrolls of varying headcount and complexity within agreed timelines
- Host and chair regular client governance calls
- Track progress, review performance, and identify improvement opportunities
- Maintain current payroll manuals
- Prepare payroll calendars and checklists, ensuring checking sheets are completed
- Answer, troubleshoot, resolve, or escalate client, partner, and colleague queries
- Prepare and upload ROS submissions and handle clients' Revenue queries
- Deliver excellent customer service and provide timely, effective responses
- Keep customers fully updated on service management
- Communicate service-delivery risks to clients and managers and develop mitigations
- Support colleagues across the team to ensure consistent customer service delivery
- Reports to the Payroll Delivery Manager
Requirements
What you’ll need- IPASS certified with at least 1 year of proven experience in Irish payroll processing, ideally in a busy bureau environment
- Experience with Megapay is an asset
- Ability to work under pressure and coordinate multiple payrolls
- Exceptional attention to detail, accuracy, and quality
- Ability to identify errors and follow them through to resolution
- Strong customer service skills and ability to build solid working relationships with clients
- Action-oriented and willing to step up under pressure
- Proficiency with databases, systems, and software packages, especially Microsoft Excel
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End-to-End Payroll ProcessingPayroll Calendar PreparationError Identification and ResolutionPerformance TrackingPayroll Manual Maintenance
Soft Skills
Attention to DetailAction-OrientedRelationship BuildingProblem SolvingAbility to Work Under Pressure
Tools & Technologies
MegapayDatabasesPayroll SoftwareMicrosoft Excel
Certifications & Qualifications
IPASS Certification
Industry Keywords
Irish PayrollClient GovernanceService ManagementRevenue QueriesPayroll Bureau Environment