Alight Solutions

Sales

• Achieve individual sales goals for Health and Welfare administration services and related products
• Set and execute the sales strategy for the assigned territory
• Lead development of a sales plan targeting organizations with likely Service Delivery opportunities
• Create external demand in the enterprise market for outsourcing opportunities
• Position Alight to win outsourcing work
• Participate in selling services that drive to a Benefits Delivery solution for middle-market clients
• Coordinate selling efforts with the client team and operate at all organizational levels where the outsourcing solution is purchased and influenced
• Collect and communicate market intelligence on products and services
• Incorporate market intelligence into the sales client planning process
• Utilize the lead generation team and other sales support resources during the selling process
• Craft and present client offers and identify and navigate alternative paths to making the sale
• Manage and maximize client-level cost of sale
• Provide input on pricing decisions to maximize profit margin
• Maximize use of sanctioned tools, including Salesforce.com
• Travel regularly based on sales opportunities

Sales Executive II

Director

• Develop and execute the Health Navigation technology roadmap aligned with product strategy, client commitments, and enterprise priorities
• Evolve Health Navigation toward scalable, secure, composable, and reusable platform capabilities while reducing complexity and technical debt
• Accelerate product delivery, engineering productivity, and operational efficiency through modern engineering practices, automation, and responsible AI adoption
• Deliver reliable, resilient, and cost-effective solutions that improve participant and client outcomes
• Own end-to-end engineering execution, including architecture, application engineering, integrations, and platform support
• Translate product and business strategy into sequenced, measurable technology roadmaps
• Drive modernization, simplification, standardization, and reuse through shared services, APIs, components, and enterprise platforms
• Establish engineering, architecture, quality, DevSecOps, observability, and documentation standards
• Partner with Product, Delivery, Operations, Data, AI, and enterprise technology teams
• Embed data, analytics, AI, and GenAI into participant journeys and business processes
• Own solution availability, performance, resiliency, capacity, observability, security, and production readiness
• Drive incident resolution, root-cause analysis, remediation, and continuous improvement using service, quality, delivery, and cost metrics
• Ensure compliance with security, privacy, risk, architecture, and governance requirements
• Serve as primary technology partner to Health Navigation leadership
• Support client engagements involving solution capabilities, roadmap, innovation, service health, and contractual commitments
• Manage strategic vendors and delivery partners for outcomes, quality, capacity, commercial performance, and risk
• Communicate progress, dependencies, decisions, and recommendations to senior leaders and cross-functional stakeholders
• Build and develop a high-performing organization of engineering managers, architects, engineers, and technical professionals
• Lead organizational design, workforce planning, succession, talent development, performance management, retention, and technology change

Director, Health Navigation Solutions Technology

Client Partner

• Manage and deliver participant advisory services products, including managed accounts, online advice solutions, financial planning, and financial wellbeing solutions
• Consult with clients on service features, utilization, and participant engagement
• Lead and manage projects for service enhancements, plan changes, and regulatory impacts
• Understand client/provider service-delivery requirements and advocate for client/provider needs
• Present new product features and products to current clients
• Conduct system testing supporting service delivery
• Oversee client reporting and develop client-facing presentations
• Develop strategies to market services and grow utilization for aligned clients
• Develop and maintain client retention plans and profitability margins
• Review and approve client invoices
• Serve as a subject matter expert for Alight Financial Services products in sales meetings
• Partner with internal teams and external vendor partners to support services
• Coach and mentor junior team members and support peers
• Partner with vendor contacts and internal team members on delivery excellence
• Provide proactive status updates to stakeholders and vendor partners, identifying issues and assigning resolution actions
• Facilitate client, vendor, and internal meetings; establish objectives and agendas, manage logistics, document decisions/actions, and close open items

Senior Client Manager

• Lead Alight's global tax function, including tax accounting, income tax compliance, transfer pricing, tax risk management, and strategic tax initiatives
• Lead global income tax accounting and reporting under ASC 740
• Oversee quarterly and annual tax provisions, tax-related SEC disclosures, effective tax rate analysis, and supporting documentation
• Ensure accounting and reporting for uncertain tax positions, valuation allowances, deferred tax assets and liabilities, and tax law changes
• Partner with Corporate Accounting, Financial Reporting, Treasury, and Internal Audit on financial statement reporting
• Maintain and enhance tax-related internal controls and SOX compliance processes
• Oversee preparation, review, and filing of U.S. federal, state, local, and international income tax returns
• Manage external service providers and monitor tax filing obligations
• Drive tax compliance process improvements, automation, and efficiencies
• Develop, implement, and govern global transfer pricing policies
• Oversee transfer pricing documentation and tax audit support
• Evaluate tax implications of business changes, transactions, restructurings, financing activities, and reorganizations
• Lead tax due diligence and integration efforts for acquisitions, divestitures, and strategic transactions
• Manage tax audits and examinations and resolve tax controversies
• Identify, assess, and mitigate organizational tax risks
• Lead and develop the corporate tax team across global locations
• Build partnerships across Finance, Legal, Treasury, Human Resources, and business leadership
• Communicate complex tax matters to executive leadership, auditors, and external stakeholders
• Advise senior management on tax-related matters

VP, Corporate Tax

Customer Specialist

• Handle inbound calls and provide financial education on complex retirement-related questions
• Answer questions about investment and payment options available to plan participants
• Offer guidance on appropriate tools and services
• Provide information and guidance around the effects of plan distributions, loans, investment choices and specific plan rules
• Work independently to troubleshoot and research issues and develop solutions
• Process transactional support for plan participants
• Provide guidance on qualified and non-qualified retirement plan benefits

Sales Executive II

Director, Health Navigation Solutions Technology

Senior Client Manager

VP, Corporate Tax

Defined Contributions Customer Solutions Specialist