Appalachian Regional Healthcare (ARH)

Safety Specialist

• Monitor and observe assigned patients virtually
• Intervene virtually as appropriate
• Escalate interventions to nursing staff as needed
• Communicate patient status changes or concerns to nursing staff
• Report safety hazards
• Participate in team conferences, shift handoff, in-service education, and staff meetings
• Utilize effective communication skills and active listening
• Practice Hands Off communication utilizing SBAR
• Function as a positive influence and role model while adhering to professional code of conduct
• Respect patient dignity and confidentiality
• Perform other related duties as assigned

• Monitor and observe assigned patients virtually
• Intervene virtually as appropriate
• Escalate interventions to nursing staff as needed
• Communicate patient status changes or concerns to nursing staff
• Report safety hazards
• Participate in team conferences, shift handoffs, in-service education, and staff meetings
• Perform other related duties as assigned
• Utilize effective communication skills and active listening
• Practice Hands Off communication using SBAR
• Serve as a positive influence and role model while adhering to a professional code of conduct
• Respect patient dignity and confidentiality

Patient Access

• Supervise and direct a team of patient access representatives, providing guidance and training
• Manage patient registration, appointment scheduling, insurance verification, eligibility, pre-authorization, and out-of-pocket cost estimates
• Ensure compliance with healthcare regulations, insurance requirements, privacy standards, and facility policies
• Evaluate and improve patient access processes, workflows, and technologies
• Implement best practices, standards, and quality metrics to monitor performance, productivity, accuracy, and timeliness
• Collaborate with physicians, nurses, administrators, and finance staff to achieve organizational goals and optimize patient outcomes
• Develop and maintain positive relationships with patients, families, and caregivers
• Provide reports to management, stakeholders, and regulatory agencies regarding patient access statistics, trends, and issues
• Complete charge reconciliation, late charge additions, and unfinalized billing review
• Review denials related to authorizations, eligibility, registration, and missing information
• Verify scheduled services have required authorizations
• Establish point-of-service collection goals for registration staff
• Resolve assigned tasks and account checks
• Assist hospital departments with adding and removing charges and claim resolution
• Work the return-to-client file assigned by Meduit
• Check and work mail
• Perform quality assurance checks of consent forms, cards, and insurance verification
• Work assigned PAD functions as needed

Safety Specialist

Safety Specialist

Patient Access Supervisor