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ASSA ABLOY Opening Solutions
Posted: 10/20/2026RTLS Service Technician
ASSA ABLOY Opening SolutionsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing, servicing, and troubleshooting RTLS, Asset Management, and Hand Hygiene solutions, while effectively communicating with customers and collaborating with team members to ensure operational readiness and continuous improvement.
Highest-signal resume keywords
RTLS Product SupportAsset ManagementPreventative MaintenanceCustomer Service ExperienceMS Office Suite Proficiency
About the role
Key responsibilities & impact- Install, commission, service, troubleshoot, repair, maintain, and inspect RTLS, Asset, Hand Hygiene, and Environmental solutions
- Troubleshoot existing installations using as-built drawings and documentation
- Provide onsite validation and testing of RTLS systems
- Maintain inventory to support service needs
- Monitor reports and schedules
- Perform maintenance and repairs to ensure operational readiness
- Travel locally between Northside Hospital customer sites in Atlanta, Cherokee, Duluth, Forsyth, and Gwinnett
- Respond to support tickets according to SLA requirements, including a maximum 30-minute response time
- Reassign tickets outside the role’s scope
- Collaborate with the onsite Customer Success Manager
- Lead continuous process improvement initiatives
- Train customer leads on proper solution use
- Review customer stock levels, backlogs, and reports through daily customer interactions
Requirements
What you’ll need- Vocational school or 2-year college degree preferred
- High school diploma or GED equivalent
- In lieu of degree, a minimum of two years’ experience supporting RTLS products and experience in customer services or related positions
- Working knowledge of technical characteristics of healthcare RTLS, Asset Management, and Hand Hygiene
- Understanding of asset management and preventative maintenance
- Understanding of user software and reporting tools
- Ability to work independently and interdependently with other areas of the company
- Ability to perform multiple tasks simultaneously and be organized, detail and deadline oriented
- Must be able to lift and carry up to 50 lbs. and occasionally ascend/descend ladders
- Ability to effectively communicate in the English language, verbally and in writing
- Ability to communicate at all levels, including C-Suite
- Ability to adapt to change and learn new systems
- Proficient in MS Office Suite and Smartsheets preferred
- Applicants must be currently and legally authorized to reside and work in the hiring country
- Immigration sponsorship is not available
Benefits
Comp & perks- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- Flexible work environment
- Training and development opportunities
- Regular feedback
- Diverse, equitable, and inclusive workplace
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RTLS InstallationTroubleshootingMaintenanceTechnical DocumentationOnsite ValidationTestingInventory ManagementReporting ToolsPreventative MaintenanceCustomer Training
Soft Skills
Effective CommunicationOrganizational SkillsDetail OrientedAdaptabilityTeam Collaboration
Tools & Technologies
MS Office SuiteSmartsheets
Industry Keywords
Healthcare RTLSAsset ManagementHand HygieneCustomer SuccessService Level Agreement