B-Stock Solutions

Associate

• Act as the primary liaison between logistics partners and internal frontline teams regarding shipping questions, discrepancies, and exceptions
• Manage day-to-day logistics exceptions, including identifying issues, researching root causes, coordinating resolutions, and escalating when appropriate
• Identify recurring exception types and determine whether a system change, process improvement, or SOP update is needed
• Build, test, and maintain automation using Claude, Salesforce, and 3GTMS (Descartes)
• Support Velocity buyers with shipping-related questions and issues to reduce order aging and improve the client experience
• Meet established response and resolution SLAs for assigned exceptions and inquiries
• Maintain accurate and timely 3GTMS notes and updates
• Communicate with carriers and internal teams to resolve operational issues and ensure follow-up
• Maintain accurate carrier contact information and distribution lists
• Develop, maintain, and improve SOPs and documentation
• Work cross-functionally with Logistics, Client Operations, Sales, Technology, Finance, and other B-Stock teams
• Support shipping disputes and Costco claims by liaising between dispute/mediation teams and carriers; collect, validate, and follow up on documentation
• Cross-train on other Logistics Associate responsibilities to provide team coverage
• Perform special projects, reporting, and analysis supporting Logistics strategy, operational performance, and process improvement

Logistics Associate

Marketing Operations

• Serve as primary platform owner for Braze, including system health, configuration, and resolving platform issues
• Monitor and continuously optimize deliverability, bounce/unsubscribe trends, event tracking accuracy, and data synchronization
• Own user management, permission structures, workspace governance, segmentation infrastructure, contact properties, event schemas, and suppression mechanics
• Own AirOps configuration and administration to apply SEO/AEO/GEO standards across published content
• Maintain keyword frameworks, content briefs, optimization checklists, and publishing governance
• Ensure published content meets SEO, AEO, and GEO standards, including structured data, topical hierarchy, and authoritativeness signals
• Track organic traffic and content compliance metrics; surface gaps and recommendations; refine playbooks
• Own Payload CMS backend administration, data integrity, page governance, freshness reviews, and content asset library management across bstock.com
• Monitor Core Web Vitals, crawl errors, broken links, and mobile usability
• Maintain content freshness standards and deliver regular website health summaries to marketing leadership
• Own the publication SLA from content approval to publication
• Build and maintain methodology for tracking B-Stock's share of voice in AI-generated search responses
• Design, document, and enforce marketing workflows across intake, approval, publishing, and reporting
• Run the master editorial calendar and coordinate timing, dependencies, and priorities
• Connect marketing sub-functions with sales, product, and customer success on shared programs
• Flag redundancies and recommend consolidation across the marketing technology stack
• Report directly to the VP of Strategy as an individual contributor

Marketing Operations Manager

Revenue Operations

• Lead the Revenue Operations team and systems supporting sales, account management, and marketing
• Manage and develop 3 direct reports across sales analytics/operations, sales GTM systems, and marketing operations
• Set shared priorities and standards across team-owned platforms
• Remove roadblocks and maintain a consistent operating rhythm
• Own GMV and revenue forecasting, pipeline management, and capacity planning across new logo sales and account management
• Partner with sales and marketing leadership on new logo acquisition and existing-account expansion strategies
• Design and maintain commission plans for BDR, AE, and AM revenue functions
• Oversee customer-facing contract processes for accuracy and compliance
• Ensure the GTM systems ecosystem is integrated, accurate, and free of technical blockers
• Liaise with Product, Engineering, and Data teams on GTM data needs
• Build reporting that generates insights and improves revenue performance across the funnel
• Implement AI-enabled tools for lead enrichment, routing, forecasting, and reporting
• Champion modern AI-native GTM tools
• Identify and close process gaps across core and incubating lines of business

Logistics Associate

Marketing Operations Manager

Senior Manager, Revenue Operations