Beneva

Trainer – Operations and Customer Service

Beneva
Posted 10/22/2026full-timeQuebec City • CanadaMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and facilitating training programs, utilizing various instructional approaches, and assessing learning outcomes. Proficient in managing training documentation and ensuring compliance with organizational standards.

Highest-signal resume keywords
Training Program DesignFacilitation SkillsLearning Management SystemsBilingual CommunicationInstructional Approaches

About the role

Key responsibilities & impact
  • Analyze training and skills-development needs among teams
  • Identify the knowledge, skills, and behaviors to be developed and define learning objectives
  • Gather, structure, and organize the information required to design training activities
  • Determine appropriate instructional approaches, including classroom training, self-directed learning, coaching, virtual training, or online learning
  • Design, develop, and update learning activities, training materials, and assessment tools
  • Write and maintain up-to-date training documentation and reference materials
  • Plan, prepare, and facilitate training activities
  • Assess learning, measure the achievement of objectives, and provide constructive feedback
  • Contribute to the onboarding, integration, and development of new employees
  • Coach team members in maintaining and developing their skills
  • Participate in the evaluation of new employees and make recommendations to managers
  • Provide guidance and follow-up during learning and onboarding periods
  • Organize training sessions, adapt content for different audiences, and coordinate delivery schedules
  • Ensure training content and tools are kept up to date and properly managed
  • Ensure training records comply with legal and organizational requirements
  • Act as a change agent by promoting the adoption of new practices, processes, or technologies
  • Participate in the implementation, evaluation, and continuous improvement of training tools and systems
  • Collaborate on various projects, committees, and initiatives related to skills development and organizational learning

Requirements

What you’ll need
  • College diploma
  • Experience designing, facilitating, or coordinating training programs
  • Comfortable using technology tools and collaboration and learning platforms, such as Microsoft 365, PowerPoint, Teams, Webex, or equivalent
  • Excellent command of French, both spoken and written
  • Functional knowledge of English to interact with English-speaking colleagues, partners, clients, or suppliers, or to use certain work tools
  • Participate in interviews, as well as practical exercises or case studies, as part of the selection process
  • Submit a résumé and cover letter to complete the application

Benefits

Comp & perks
  • Regular status
  • Full-time employment
  • Equal opportunity employer
  • Women, persons with disabilities, Indigenous peoples, and visible and ethnic minorities are encouraged to apply

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Training Needs AnalysisLearning Objectives DevelopmentAssessment Tool DesignTraining Material DevelopmentOnboarding Processes
Soft Skills
CoachingFeedback ProvisionCollaborationAdaptabilityChange Management
Tools & Technologies
Microsoft 365PowerPointTeamsWebexOnline Learning Platforms
Industry Keywords
Skills DevelopmentOrganizational LearningTraining DocumentationCompliance StandardsContinuous Improvement