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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management and business analysis, with a strong focus on documenting software requirements, creating user workflows, and collaborating with cross-functional teams. Proficient in utilizing modern tools for tracking and designing work while applying UX principles to enhance user experience.
Highest-signal resume keywords
Product ManagementSoftware Requirements DocumentationUser Experience (UX) PrinciplesJiraFigma
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Define, prioritize, and drive product enhancements based on user needs, market trends, and current system capabilities
- Produce clear, structured software requirements and specifications, supported by flowcharts and basic UML diagrams where useful
- Keep requirements and project documentation current as goals change
- Create and refine user workflows, wireframes, and prototypes
- Test workflows, wireframes, and prototypes before development
- Participate in customer onboarding, usability testing, user interviews, and Feature Focus Q&A
- Translate customer feedback into product decisions
- Collaborate with Engineering, customer-facing teams, and senior stakeholders to align priorities
- Prepare documentation and designs ahead of engineering capacity to maintain a ready backlog
- Identify gaps, dependencies, and unclear requirements before they delay releases
- Use data and stakeholder input to make prioritization decisions
- Use Jira, Confluence, Figma, Claude, Gemini, and similar tools to track, document, and design work
- Work toward independently preparing large features for Engineering by month six and carrying a full product manager workload across all engineering teams by month twelve
Requirements
What you’ll need- At least 3 years in product management, business analysis, or a related role
- Experience documenting software requirements and producing structured technical documentation
- Ability to find creative and effective solutions to complex problems with minimal direction
- Ability to weigh competing priorities, raise risks early, and explain what comes first and why
- Ability to apply UX principles and user personas and design basic user flows and prototypes
- Ability to explain complex concepts to technical and non-technical audiences
- Ability to work well asynchronously, build working relationships, and welcome feedback
- Ability to handle sensitive customer and community information with care
- Eagerness to explore and evaluate emerging technologies and modern software tools, including AI tools
- Reliable internet connection and a workspace suitable for focused work and uninterrupted calls
- Nice to have: experience with social services software, particularly Clarity Human Services or similar HMIS platforms
- Nice to have: understanding of homeless response systems, HMIS functions, and industry regulations
- Nice to have: familiarity with API design, data integrations, and interoperability standards such as RESTful APIs and data exchange protocols
- Nice to have: experience with cloud data platforms such as Snowflake
- Nice to have: experience with data analytics or visualization tools such as Looker or Tableau
- Nice to have: bachelor's degree in business, information systems, human services, or a related field, or equivalent professional experience
- Nice to have: knowledge of pain points and trends in human services
Benefits
Comp & perks- 100% employer-paid medical, dental, and vision coverage for employees
- Free virtual medical and mental health visits through Healthiest You
- Confidential Employee Assistance Program and in-network therapy options
- 12 weeks paid parental leave
- Three weeks paid vacation
- Two paid volunteer days
- Paid R&R Week at year-end
- 401(k) with a 4% company match
- Monthly internet stipend
- Home office stipend
- Physical, emotional, financial, and social wellness resources through EmpowerLinc
- Defined career growth plans for every role
- Voluntary pet and legal insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementBusiness AnalysisSoftware Requirements DocumentationUser WorkflowsPrototypingData IntegrationAPI DesignCloud Data PlatformsData AnalyticsTechnical Documentation
Soft Skills
Creative Problem SolvingEffective CommunicationRelationship BuildingFeedback ReceptionPrioritization
Tools & Technologies
JiraConfluenceFigmaClaudeGeminiLookerTableauSnowflake
Industry Keywords
Human ServicesHMISHomeless Response SystemsData Exchange ProtocolsEmerging Technologies