BMO U.S.

DevOps Engineer

• Ensure 24x7 availability, reliability, performance, security and operational excellence of the CCaaS platform and supporting services
• Define and manage SLIs, SLOs and error budgets
• Monitor platform health, performance, capacity and stability
• Build and maintain monitoring dashboards, alerts and health checks
• Configure and optimize CloudWatch, Splunk, Dynatrace, Grafana and other observability tools
• Develop operational runbooks and troubleshooting guides
• Act as an escalation point for critical incidents and service disruptions
• Lead incident triage, impact assessment, communication and recovery activities
• Perform root cause analysis and identify preventive actions
• Drive reduction of MTTR, MTTD and recurring incidents
• Eliminate operational toil through automation and develop self-healing and automated remediation solutions
• Build scripts and tools using Python, PowerShell, AWS Lambda and other automation frameworks
• Automate operational checks, deployment validation, monitoring and reporting
• Support Amazon Connect, AWS services, APIs, middleware, routing, IVR and integration components
• Manage platform configurations, certificates, service accounts and connectivity requirements
• Support disaster recovery, backup, restoration and failover testing
• Conduct capacity planning and performance optimization
• Participate in release planning, deployment validation and production implementation
• Review changes for operational risk and reliability impact
• Support production deployments and rollback planning
• Ensure operational readiness before launch
• Support vulnerability remediation, audits, security events and compliance requirements
• Analyze operational metrics and identify improvement opportunities
• Drive SRE best practices across CCaaS teams
• Participate in architecture reviews focused on scalability and resiliency
• Mentor developers and operations teams on SRE practices
• Partner with Development, DevOps, Infrastructure, Security, Business and Vendor teams
• Debug production issues across services and technology-stack levels
• Improve service health visibility through metrics, logs and traces
• Compute the cost and business impact of SLA breaches and downtime

Senior SRE Engineer – CCaaS

Consultant

• Manage and grow a portfolio of public sector clients by identifying treasury needs and delivering tailored solutions
• Achieve or exceed objectives for sales production, new relationships, cross-selling, and portfolio growth
• Partner with Relationship Managers to deepen existing customer relationships and convert prospects through strategic account planning and joint calling
• Develop proposals, pricing strategies, and presentations for new business opportunities and TPS relationships
• Conduct client business reviews, address issues, and provide insights on liquidity management, payment optimization, and risk mitigation
• Analyze financial, company, and industry data to structure Treasury products and services
• Partner with Service and Onboarding teams on client implementations and ongoing support
• Monitor portfolio performance, analyze data, and provide client-success insights
• Maintain Salesforce records and reporting for performance and client activity
• Ensure adherence to regulatory requirements, internal controls, compliance, and service standards
• Attend industry forums and community events to enhance the Bank’s brand and support sales strategies
• Coach Treasury Advisors and Portfolio Managers progressing toward the Treasury Consultant role

Treasury Consultant – Commercial Real Estate

Financial Planning and Analysis

• Understand customer needs and provide wealth and investment-related sales and service to BMO customers or prospects
• Advise customers on wealth and investment strategies and products aligned with their objectives
• Fulfill sales and service activities according to approved procedures
• Identify and refer customers to other business groups as needed
• Make outbound calls and proactively identify opportunities to enhance customer experience with suitable investment products
• Monitor consumer needs, industry trends, best practices, and the regulatory environment
• Provide professional-quality sales and service for customer and prospect inquiries, issues, and requests
• Probe to understand customers' unique investment needs and advise them accordingly
• Achieve sales targets focused on relevant investment products
• Manage transactional outcomes of customer contacts or refer matters to appropriate internal business groups
• Escalate complex or unresolved customer situations to senior managers
• Complete required documentation after customer interactions
• Maintain current knowledge of investment markets, practices, and trends and integrate it into customer conversations
• Integrate marketing promotions and programs into customer conversations where appropriate
• Maintain confidentiality of customer and Bank information
• Identify and report suspicious activity patterns related to money laundering
• Adhere to regulatory and compliance requirements
• Complete complex and diverse tasks within established rules and limits, including escalations from other employees
• Analyze issues and determine next steps
• Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy and approved risk appetite

Investment Specialist

Coach

• Onboard and coach new sales professionals
• Deliver tailored one-on-one coaching to improve sales effectiveness
• Promote CRM and sales tool utilization for pipeline and client management
• Support strategic sales initiatives and campaigns
• Partner with the Learning Team to create impactful training programs
• Optimize practice management
• Ensure execution of BMO’s go-to-market strategy
• Leverage data, tools, and training to help advisors deliver exceptional client experiences and achieve growth goals

Practice Management Coach

AI Engineer

• Design, develop, and maintain automated reporting solutions for risk reporting processes
• Build and integrate AI-enabled workflows for data preparation, validation, and report generation
• Develop and maintain Python and Shell applications and scripts
• Monitor system health and improve the reliability of risk reporting operations
• Re-engineer legacy manual reporting processes into modern automated pipelines
• Design optimized data marts and star schemas for Power BI consumption
• Optimize SQL to deliver accurate risk reporting outputs
• Partner with risk reporting teams to translate fragmented manual processes into reliable automated pipelines
• Investigate data quality and reporting issues, identify root causes, and implement technical remediations
• Communicate with technical and non-technical stakeholders to ensure alignment, transparency, and data integrity

Senior SRE Engineer – CCaaS

Treasury Consultant – Commercial Real Estate

Investment Specialist

Practice Management Coach

Reporting Automation, AI Developer