Broadcom

Events

• Manage day-to-day operations of Broadcom's Mainframe Software Division online product, education, and private validation communities
• Configure forum settings, assign user permissions, and troubleshoot access issues
• Monitor community discussions and moderation queue daily
• Oversee the community-based ideation platform and coordinate review of user-submitted functionality requests
• Coordinate gated, private validation spaces for pre-release software with Product Management
• Collaborate with the Mainframe Education team to host and promote virtual and in-person training opportunities
• Liaise between customers, Product Management and Engineering, Support, and Marketing teams
• Analyze community metrics and health indicators, including membership and activity
• Build a customer recognition program for highly engaged education and customer engagement participants
• Assist the Customer Engagement team with other in-person events
• Moderate public community forums and lead ideation programs for product feedback
• Manage private validation communities and promote web-based training paths, technical exchanges, and digital badges
• Make strategic and tactical decisions affecting online customer engagement
• Create new engagement approaches, processes, and systems
• Resolve conflicts and escalate irresolvable conflicts or policy deviations

Community & Virtual Events Manager

Backend Engineer

• Guide enterprise customers through the design, validation, and deployment of VMware Kubernetes Service (vKS) solutions on VMware Cloud Foundation (VCF)
• Collaborate with field account teams to align solution architecture with customer priorities
• Lead technical discovery sessions, workshops, and proof-of-concepts
• Partner with sales to develop customer proposals addressing modernization goals, workload placement, and operational transformation
• Provide guidance on Kubernetes adoption, CI-CD integration, scalability, security, and disaster recovery
• Build and share reference architectures, deployment patterns, and technical assets
• Deliver technical presentations to architects and executive decision makers
• Monitor industry trends, competitor offerings, and evolving enterprise requirements
• Collaborate with product management and engineering to provide field feedback influencing the roadmap

Kubernetes Platform Architect

Support Engineer

• Provide omni-channel support for complex questions and problems across product suites
• Promote Broadcom's mission, customer promise, and strategy
• Participate in projects to improve the business, products, and customer experience
• Act as a Designated Support Engineer for certain products or customers when required
• Lead brainstorming sessions and facilitate team training
• Prioritize and balance workload across support channels
• Learn and expand product, technology, and soft skills across multiple product releases
• Act as a subject matter expert for certain product components
• Participate in Broadcom communities and promote self-service and customer-to-customer collaboration
• Share knowledge with engineers and customers using KCS methodology
• Research customer environments and product history to prepare for engagements and assess business impact
• Develop strategic partnerships with internal stakeholders
• Resolve customer cases, provide workarounds, and proactively share hotfix and knowledge-document information
• Apply troubleshooting methodology, analyze logs, determine root causes, and advise customers on solutions
• Analyze customer environmental data and recreate issues on test systems
• Provide technical assistance, coaching, and mentoring to team members
• Partner with Support Delivery Management and Engineering Teams to influence defect and issue prioritization
• Participate in scrum teams, documentation and requirements reviews, demos, and supportability activities
• Create lab environments to replicate customer issues
• Identify and document predominant customer issues
• Maintain case hygiene and improve case data and documentation quality
• Identify barriers to customer product adoption and leverage cross-functional teams and proactive support playbooks
• Participate in professional career development and certification opportunities

Staff Technical Support Engineer – Mainframe

Engineer

• Lead DFT programs from chip-level DFT specification through implementation and verification to product release
• Understand Broadcom and customer DFT feature requirements, DPPM goals, and define appropriate ASIC DFT specifications
• Implement DFT, including Scan, MBIST, TAP, LBIST, IO, SerDes, and other IP DFT integration
• Perform chip-level pattern generation and verification
• Rapidly bring up products at ATE and provide RMA support
• Work with STA and DI engineers on design closure for test and DFT mode timing closure with Physical Design and STA teams
• Generate, verify, and debug test vectors before tape release
• Validate and debug test vectors on ATE during silicon bring-up
• Assist with silicon failure analysis, diagnostics, and yield improvement
• Interface with customers and globally located physical design, test engineering, and manufacturing teams
• Collaborate with IP DFT engineers and other stakeholders
• Debug customer-returned parts on ATE
• Innovate DFT solutions for testability challenges in 3nm and beyond
• Automate DFT and test vector generation flows

ASIC DFT Engineer

Account Executive

• Sell Broadcom’s infrastructure software portfolio and services directly and through the channel ecosystem to end-user customers across the assigned Ohio and Michigan geography
• Represent Broadcom to customers and advocate for customer needs in sales-oriented activities
• Drive direct and channel-partner sales for infrastructure software and services within the assigned region
• Act as the primary company representative to key client accounts and serve as the customer advocate internally
• Lead cross-functional virtual teams, including technical, financial, and legal resources, to close complex opportunities
• Collaborate with multiple Business Unit teams to build integrated customer solutions and proposals
• Perform financial analysis and manage contract terms throughout the sales lifecycle
• Negotiate commercial terms

Senior Account Director

Client Services Representative

• Analyze workload automation job and data requirements and provide solution modeling and implementation
• Review proposed solution plans
• Evaluate solution design, upgrade, and implementation approaches
• Conduct hardware/software comparative evaluations
• Troubleshoot technical solutions
• Consult on technical areas related to workload automation and provide guidance to customer management
• Communicate current innovations and trends in workload management solutions
• Serve as a technical consultant and reference source
• Evaluate and audit computer center and systems operations
• Implement or upgrade workload solutions
• Script or code quick implementation or upgrade solutions
• Provide assistance and recommendations to management and clients on workload automation architecture and software services

Community & Virtual Events Manager

Kubernetes Platform Architect

Staff Technical Support Engineer – Mainframe

ASIC DFT Engineer

Senior Account Director

Client Services Consultant