Browzwear

Customer Success Manager

• Ensure new customers have a seamless onboarding process
• Arrange training sessions to educate customers on software capabilities and best practices
• Build and maintain strong relationships with key stakeholders as the primary point of contact
• Develop and execute customer success plans tailored to each client’s business goals
• Review account health, usage data, and feedback to identify growth and optimization opportunities
• Drive software adoption, workflow optimization, business transformation, and digital-first workflows
• Align software adoption and expansion with customer business outcomes and measure delivery of those outcomes
• Monitor customer usage and engagement metrics
• Address barriers to adoption through targeted interventions
• Help customers integrate Browzwear solutions into core business processes and drive change management
• Secure renewals and identify upsell opportunities with support from Account Management
• Present value-driven ROI cases demonstrating platform impact
• Provide customer feedback to Product, Engineering, and Customer Success teams
• Advocate for customer needs in product roadmap priorities
• Resolve customer issues and coordinate cross-functional resources for complex challenges
• Drive customer retention, product adoption, satisfaction, and expansion revenue against defined KPIs

• Ensure new customers have a seamless onboarding process
• Arrange training sessions to educate customers on software capabilities and best practices
• Build and maintain strong relationships with key stakeholders as the primary point of contact
• Develop and execute customer success plans tailored to each client’s business goals
• Review account health, usage data, and feedback to identify growth and optimization opportunities
• Inspire customers with industry best practices and encourage steady adoption and value realization
• Drive business transformation, workflow optimization, and adoption of digital-first workflows
• Align software adoption and expansion with customer business outcomes and measure delivery of those outcomes
• Monitor customer usage and engagement metrics
• Address barriers to adoption through targeted interventions
• Drive change management and digital transformation enablement
• Help customers integrate Browzwear solutions into core business processes
• Secure renewals and identify upsell opportunities with support from Account Management
• Present value-driven ROI cases demonstrating the platform’s business impact
• Represent the customer internally and provide feedback to Product, Engineering, and Customer Success teams
• Advocate for customer needs in product roadmap priorities
• Resolve customer issues promptly
• Coordinate cross-functional resources to address complex customer challenges
• Measure success through retention, net revenue retention, time to value, adoption, satisfaction, NPS, and expansion revenue

• Ensure new customers have a seamless onboarding process
• Arrange training sessions on software capabilities and best practices
• Build and maintain relationships with key stakeholders as the primary point of contact
• Develop and execute customer success plans tailored to client business goals
• Review account health, usage data, and feedback to identify growth and optimization opportunities
• Drive business transformation, workflow optimization, software adoption, and digital-first workflows
• Align software adoption and expansion with customer business outcomes and measure delivery
• Monitor customer usage and engagement metrics
• Address barriers to adoption through targeted interventions
• Help customers integrate Browzwear solutions into core business processes
• Secure renewals and identify upsell opportunities with support from Account Management
• Present value-driven ROI cases demonstrating platform impact
• Provide customer feedback to Product, Engineering, and Customer Success teams
• Advocate for customer needs in product roadmap priorities
• Resolve customer issues and coordinate cross-functional resources for complex challenges

Sales

• Serve as the strategic customer partner and single point of accountability for revenue, retention, and expansion across Enterprise accounts in North American West and LATAM
• Drive new logo acquisition, expansion, and renewal with global fashion brands, retailers, and manufacturers on the Browzwear platform
• Own new logo development, expansion, renewal, and retention for Enterprise customers and prospects
• Develop and execute comprehensive account plans for strategic accounts
• Identify prospecting strategies for whitespace and under-monetized accounts
• Build account stratification to prioritize high-value, high-growth, and at-risk accounts
• Lead consultative discovery conversations across technical, product development, design operations, IT, and finance stakeholders
• Develop outcome-based business cases quantifying ROI, time-to-market reduction, sample cost savings, sustainability impact, and operational efficiency
• Lead complex, multi-stakeholder deal negotiations
• Orchestrate Sales Engineers, Solutions Consulting, Product Marketing, Revenue Operations, and Customer Success teams
• Evangelize Browzwear's 3D-first design and digital product creation platform
• Serve as a thought leader in fashion technology
• Partner with Customer Success Managers on account health, adoption, time-to-value, renewals, and churn mitigation
• Develop and execute annual territory strategy while maintaining a healthy, accurately forecasted pipeline
• Report to the VP, Growth & Partnerships

Regional VP of Sales – North America West, LATAM

• Serve as the strategic customer partner and single point of accountability for revenue, retention, and expansion across Enterprise accounts
• Drive new logo acquisition, expansion, and renewal with global fashion brands, retailers, and manufacturers on the Browzwear platform
• Own Enterprise customers and prospects within the North American Western and LATAM territories
• Develop and execute comprehensive account plans for strategic accounts
• Identify prospecting strategies for whitespace and under-monetized accounts
• Build account stratification to prioritize high-value, high-growth, and at-risk accounts
• Lead consultative discovery conversations across technical, product, design operations, IT, and finance stakeholders
• Develop outcome-based business cases quantifying ROI, time-to-market reduction, sample cost savings, sustainability impact, and operational efficiency
• Lead complex, multi-stakeholder deal negotiations
• Orchestrate virtual team support from Sales Engineering and Solutions Consulting
• Evangelize Browzwear's 3D-first design and digital product creation platform
• Partner with Customer Success Managers on account health, adoption, time-to-value, renewal outcomes, and churn mitigation
• Coordinate Product Marketing, Revenue Operations, Customer Success, and other virtual team members
• Develop and execute annual territory strategy and maintain a healthy, accurately forecasted pipeline
• Report to the VP, Growth & Partnerships

• Serve as strategic customer partner and single point of accountability for revenue, retention, and expansion across Enterprise accounts in North American West and LATAM
• Drive new logo acquisition, expansion, and renewal with global fashion brands, retailers, and manufacturers on the Browzwear platform
• Own Enterprise customers and prospects in the North American Western and LATAM territories
• Develop and execute comprehensive account plans for strategic accounts
• Identify prospecting strategy for whitespace and under-monetized accounts and prioritize high-value, high-growth, and at-risk accounts
• Lead consultative discovery conversations across technical, product development, design operations, IT, and Finance stakeholders
• Develop outcome-based business cases quantifying ROI, time-to-market reduction, sample cost savings, sustainability impact, and operational efficiency
• Lead complex, multi-stakeholder deal negotiations with Sales Engineers and Solutions Consulting
• Evangelize Browzwear's 3D-first design and digital product creation platform
• Partner with Customer Success Managers on account health, adoption, time-to-value, renewals, and churn mitigation
• Orchestrate Sales Engineers, Solutions Consulting, Product Marketing, Revenue Operations, and Customer Success teams
• Develop and execute annual territory strategy and maintain a healthy, accurately forecasted pipeline
• Report to the VP, Growth & Partnerships