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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in L2 application support, incident management, and CI/CD pipeline execution while ensuring system performance and security standards are upheld. Strong stakeholder management and communication skills are essential for collaborating with cross-functional teams and maintaining production environments.
Highest-signal resume keywords
L2 Application SupportCI/CD Pipeline ExecutionIncident ManagementAWS Cloud PlatformStakeholder Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide L2 application support
- Support production services running on OpenShift, using Kibana and other monitoring tools to investigate issues and keep systems healthy
- Manage BAU activities for production environments
- Coordinate with L1 and L3 teams to ensure consistent service management
- Handle incident, request, problem, and change management
- Monitor and troubleshoot system performance and availability
- Detect and resolve IT vulnerabilities
- Monitor platforms
- Execute and monitor CI/CD pipelines
- Collaborate with product stakeholders to align on solutions
- Apply and maintain security standards across production services, including regular security reviews
- Maintain current documentation, runbooks, and process/policy materials
- Participate in an out-of-hours 24/7 support rota
- Support service recovery during outages through incident and problem management
Requirements
What you’ll need- Strong stakeholder management and excellent communication skills
- Solid experience with Git or equivalent source control systems
- Hands-on experience with AWS or other cloud platforms
- Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management)
- Proactive mindset with a drive for continuous improvement
- Excellent problem-solving and troubleshooting abilities
- Strong understanding of IT systems and keen technical interest
- Experience working with CI/CD pipelines and DevOps practices (beneficial)
- Working knowledge of Python, React, or SQL (beneficial)
- Experience supporting Salesforce or similar enterprise platforms (beneficial)
- Highly desirable: SC Clearance
- Participation in an on-call rota is required
Benefits
Comp & perks- 25 days Annual Leave (plus bank holidays)
- An additional day of paid leave for celebrations
- 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)
- Monthly Wellness Allowance
- Annual Learning and Development Allowance
- Paid time off for Life Events
- Matched Employer Contributed Pension (5%)
- Life assurance based on 4 x your salary
- Access to an Employee Assistance Programme
- Enhanced Family Leave
- Eligibility for a 6-month sabbatical after 3 years’ service
- Enhanced company sick pay
- A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)
- Exciting calendar of Burendo social events and activities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GitPythonReactSQLITSM ToolingMonitoring ToolsTroubleshootingChange ManagementProblem ManagementSecurity Standards
Soft Skills
Excellent Communication SkillsProactive MindsetProblem-Solving Abilities
Tools & Technologies
OpenShiftKibanaServiceNowJira Service Management
Certifications & Qualifications
SC Clearance
Industry Keywords
Production ServicesService RecoveryContinuous ImprovementIT Vulnerabilities24/7 Support Rota