Colliers

Administration

• Manage Lease Administration functions and implementations for midsized to large, complex accounts and/or global account management structures
• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters
• Understand client business objectives, real estate portfolio strategy, and service expectations
• Maintain client agreement details, including scope, fees, billing frequency, and payee information, in WorkTrac
• Conduct client meetings and reviews presenting portfolio updates, key metrics, and performance reports
• Develop and maintain client governance programs, reporting cadence, communication methods, and business reviews
• Track and communicate expirations, option exercise dates, and other critical information
• Identify account risks, formulate mitigation strategies, and project-manage solutions
• Oversee global team service delivery according to client processes and contracts
• Participate in new-business presentations and pitches
• Establish weekly calls and internal communication cadence with global lease administration account teams
• Prepare and lead impactful communications with professional presence
• Oversee lease abstraction and input of rental obligations and other lease information
• Provide final quality control for abstraction processes
• Use Colliers360, dashboards, WorkTrac, and related systems
• Confirm and approve monthly client billing and pass-through expenses
• Review recovery clauses, set up recovery pools, calculate tenant recovery expenses, and review caps, base years, and exclusions
• Prepare monthly rental payment schedules
• Track accounts receivable and escalate issues
• Reconcile outstanding balances and resolve disputes with landlords and clients
• Monitor, review, and approve Rent, CAM, Operating Expense, Tax, and Insurance payments to landlords
• Review leases for charge accuracy
• Validate Consumer Price Index adjustments
• Maintain file systems and database data integrity for tenant and lease information

Senior Lease Administrator, Client Lead

Auditor

• Conduct pre-audit reviews of annual expense reconciliations for accuracy and lease compliance
• Analyze CAM, operating expenses, real estate taxes, insurance, utilities, maintenance/repair, and capital expenditures
• Interpret lease provisions governing landlord expense pass-throughs
• Request and review landlord backup documentation, including general ledgers, tax bills, insurance documents, utility invoices, amortization schedules, and estimates
• Communicate with landlord representatives throughout audits and dispute resolution
• Perform detailed expense analysis using standardized checklists and year-over-year variance worksheets
• Collaborate with Lease Analysts and communicate audit progress, findings, and recommendations to clients
• Prepare final audit analyses and summaries of findings
• Prepare savings/recovery invoices for client billing
• Maintain audit files, records, tracking, statuses, communications, open matters, closed audits, and realized savings
• Report audit status regularly to internal management
• Interface with landlords, owners, managers, accountants, legal, and risk representatives on complex audit and lease issues
• Process a high number of pre-audits annually
• Oversee account process maintenance and playbooks with the Operations Director
• Reconcile client payments related to OPEX, CAM, and taxes
• Work with international internal teams on joint audits
• Conduct quality-control reviews of Lease Auditor work and assist with unresolved disputes
• Research tax websites for GIS/parcel maps and communicate with taxing authorities

Senior Lease Administrator, Client Lead

Senior Lease Auditor