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Copper River TechnologiesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare appointment scheduling and administration, ensuring timely and accurate coordination of patient appointments while providing exceptional customer service. Proficient in utilizing software tools for effective communication and documentation within a military healthcare environment.
Highest-signal resume keywords
Healthcare Administration ExperienceAppointment Scheduling ProficiencyStrong Computer SkillsExcellent Communication SkillsCustomer Service Skills
About the role
Key responsibilities & impact- Proactively make outbound calls to schedule specialty care appointments, preventative health visits, and surgery reminders for beneficiaries
- Use the Defense Enrollment Eligibility Reporting System (DEERS) to confirm patient eligibility
- Coordinate appointment scheduling, rescheduling, and cancellations
- Work with other Puget Sound Military Health System (PSMHS) Military Treatment Facilities to meet TRICARE access standards
- Handle call routing and documentation
- Provide secure messaging to share appointment information accurately and efficiently
- Support military families and veterans by ensuring timely and accurate healthcare appointment scheduling
Requirements
What you’ll need- Proof of US Citizenship is required
- Must pass background check to obtain security clearance
- High school diploma or GED equivalent
- Strong computer skills with proficiency in Microsoft Word, Excel, Access, and other software programs
- Excellent communication, interpersonal, and customer service skills
- Ability to obtain clearance to access the CSMHS military installation and be issued a Common Access Card (CAC)
- Ability to communicate clearly and professionally in both written and verbal formats with staff, patients, and providers
- Weekend availability is required as part of the team rotation
- Experience in healthcare administration or appointment scheduling preferred
- Previous knowledge of patient appointment systems, referral management, or healthcare settings is a plus
- Relevant military experience is a plus and can be substituted for certain requirements
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Open leave policy and paid holidays
- Tuition reimbursement
- Transportation expense account
- Employee assistance program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingPatient Eligibility ConfirmationReferral ManagementHealthcare AdministrationDocumentation Management
Soft Skills
Interpersonal SkillsProfessional CommunicationTeam Collaboration
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft AccessDefense Enrollment Eligibility Reporting System (DEERS)
Certifications & Qualifications
US CitizenshipSecurity Clearance Eligibility
Industry Keywords
TRICARE Access StandardsMilitary Treatment FacilitiesHealthcare SettingsCommon Access Card (CAC)