Denver Health

Nurse

• Performs telephone triage under demanding, stressful, and repetitious conditions
• Collects patient/caller data and makes assessments
• Develops working diagnoses and determines interventions and dispositions according to guidelines
• Guides patients/callers in evaluating symptoms, treatment effectiveness, and when to call back
• Documents symptoms, complaints, nursing assessments, advice, and patient/caller responses
• Performs initial assessments for neonatal, pediatric, adolescent, adult, and/or geriatric patients
• Differentiates normal from abnormal findings and identifies potential problems
• Provides patient/caller education and assesses learning needs
• Assesses signs of abuse and makes appropriate referrals
• Reviews medications, drug dosages, allergies, health history, and immunization status
• Monitors call-queue safety as assigned team leader and acts as liaison for staffing or interdisciplinary issues
• Serves as a resource for other staff and provides feedback to supervisors
• Selects appropriate guidelines and advises patient/caller disposition
• Performs quality improvement, documentation, and audio audits
• Adjusts dispositions using nursing judgment based on unique patient/caller situations
• Collects data and supports process and operational improvements
• Integrates quality assurance findings and new knowledge into practice

Nurse Advice Line

• Perform telephone triage under demanding, stressful, and repetitious conditions
• Collect patient/caller data and make assessments
• Develop working diagnoses and determine interventions and disposition per guidelines
• Instruct patients/callers on evaluating symptoms, treatment effectiveness, and when to call back
• Document symptoms/complaints, nursing assessments, advice, and patient/caller responses
• Follow policies, procedures, and protocols to improve healthcare outcomes and access
• Perform initial assessments for neonatal, pediatric, adolescent, adult, and/or geriatric patients
• Differentiate normal from abnormal findings and identify potential problems
• Educate patients/callers and assess understanding
• Assess for signs of abuse and make appropriate referrals
• Review medications, drug dosages, allergies, health history, and immunization status
• Monitor call-queue safety and act as liaison for staffing or interdisciplinary issues when assigned
• Act as a resource for other staff and provide feedback to supervisors
• Analyze assessment data and select appropriate guidelines
• Maintain clear, concise documentation reflecting nursing assessments and care advice
• Perform QI, documentation, and audio audits
• Adjust dispositions based on patient/caller needs using nursing judgment
• Integrate quality improvement and QA audit findings into practice
• Identify self-learning needs and incorporate new knowledge into practice