Demonstrates expertise in customer order management and processing, ensuring accurate inventory management and logistics coordination. Strong communication skills facilitate effective collaboration with sales teams and customers to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Customer Order ManagementInventory ManagementLogistics CoordinationExcellent Customer ServiceNumerical Accuracy

About the role

Key responsibilities & impact

Provide customer service support to customers, Regional Sales Managers and Projects Teams
Manage sales order processing, from receipt of inventory and shipping customer orders through invoicing and reporting
Handle inventory management, logistics, 3PL day-to-day management, shipping and revenue recognition
Liaise with Regional Sales Managers and Customer Account Managers to resolve shipping and invoicing queries
Update customers on order status and support customer service metrics
Produce on-time delivery metrics for strategic customers and implement improvements
Coordinate with Detector Electronics Corporation colleagues and vendors to meet delivery expectations
Provide bespoke and system-generated shipping documents
Respond to customer and regional office enquiries by telephone, email, Zoom, Teams or other channels
Manage inventory at the external warehouse, assist with stock takes, investigate discrepancies and implement improvements
Assist the finance team with invoice and annual audit queries
Maintain and monitor customer mailboxes
Monitor and update customer portals, including document uploads and delivery information
Undertake other duties and projects as specified

Requirements

What you’ll need

Customer order management and processing experience
Good understanding to deliver excellent customer service
Computer literate with a good working knowledge of Microsoft applications
Numerical accuracy
Articulate, good written and verbal communication
Accurate, good attention to detail
Ability to prioritise and manage multiple tasks
Team player and able to work on own initiative
Positive, enthusiastic attitude with a friendly and approachable personality
Flexible to changing priorities
Co-operative and collaborative with all team members
Self-awareness to modify and choose appropriate behavior to positively influence a situation

Benefits

Comp & perks

Competitive compensation
Professional development opportunities
Flexible working arrangements including partial remote work
Dynamic and international work environment
High technology products
Strong growth strategy
Diversity valued in all its forms

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Order ProcessingShipping ManagementRevenue RecognitionDocument ManagementData Reporting

Soft Skills

Articulate CommunicationAttention to DetailTeam CollaborationPositive AttitudeFlexibility

Tools & Technologies

Microsoft ApplicationsCustomer PortalsZoomTeams

Industry Keywords

3PL ManagementCustomer Service MetricsOn-Time Delivery MetricsStock ManagementAudit Support