Demonstrates expertise in customer order management and processing, ensuring accurate inventory management and logistics while delivering exceptional customer service. Proficient in communication and collaboration with team members and stakeholders to meet delivery expectations and resolve inquiries.

Highest-signal resume keywords

Customer Order ManagementInventory ManagementExcellent Customer ServiceMicrosoft Applications ProficiencyNumerical Accuracy

About the role

Key responsibilities & impact

Provide customer service support to customers, Regional Sales Managers and Projects Teams
Manage sales order processing from receipt of inventory through shipping, invoicing and reporting
Handle inventory management, logistics, 3PL day-to-day management and shipping, including revenue recognition
Liaise with Regional Sales Managers and Customer Account Managers to resolve shipping and invoicing queries
Update customers on order status and support customer service metrics
Produce on-time delivery metrics for strategic customers and implement improvement opportunities
Liaise with colleagues and vendors to meet customer delivery expectations
Provide bespoke and system-generated shipping documents
Respond to customer and regional office enquiries by telephone, email, Zoom, Teams or other applicable channels
Maintain accurate inventory at the external warehouse, assist with stock takes and investigate discrepancies
Assist the finance team with invoice and annual audit queries
Maintain and monitor customer mailboxes
Monitor and update customer portals, including uploading documents and delivery information
Perform other duties and projects as specified

Requirements

What you’ll need

Customer order management and processing experience
Good understanding to deliver excellent customer service
Computer literate with a good working knowledge of Microsoft applications
Numerical accuracy
Good written and verbal communication
Accuracy and good attention to detail
Ability to prioritise and manage multiple tasks
Team player able to work on own initiative
Positive, enthusiastic attitude with a friendly and approachable personality
Flexible to changing priorities
Co-operative and collaborative with all team members
Self-awareness to modify and choose appropriate behavior to positively influence a situation

Benefits

Comp & perks

Competitive compensation
Professional development opportunities
Flexible working arrangements including partial remote work
Dynamic and international work environment
High technology products and strong growth strategy
Diversity-focused workplace

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Order ProcessingLogistics ManagementShipping DocumentationRevenue RecognitionCustomer Service Metrics

Soft Skills

Good Written CommunicationAttention to DetailTeam PlayerPositive AttitudeFlexibility

Tools & Technologies

Microsoft ApplicationsCustomer PortalsZoomTeams

Industry Keywords

3PL ManagementOn-Time Delivery MetricsStock TakesInvoice QueriesCustomer Enquiries