DexCare

Technical Writer

• Author and maintain OpenAPI/OAS 3.0 specifications and generated API reference documentation
• Create integration guides, quickstarts, and authentication/tenancy walkthroughs for customer and partner engineers
• Own the engineering and product release-notes pipeline using Jira and GitHub
• Maintain Markdown documentation in GitHub through pull-request review
• Produce and maintain product user manuals, admin-app help content, and customer-facing launch collateral
• Work daily with Engineering and Product to ensure documentation accuracy by reviewing code changes, specifications, and tickets
• Own API reference documentation, developer integration guides, release notes, and product user/admin documentation across DexCare product lines
• Work primarily with platform engineering teams in the Bangalore GCC

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Senior Technical Writer

Machine Learning Engineer

• Build systems that ingest unstructured and inconsistent source material, such as policies, protocols, rules, and spreadsheets, and turn it into structured, versioned, and verified knowledge
• Build extraction, normalization, and validation pipelines using LLMs and classical techniques; detect conflicts, gaps, and stale information, and route uncertain cases to human review
• Build and optimize Retrieval-Augmented Generation (RAG) pipelines that give downstream systems and agents accurate, grounded, and traceable answers with low latency
• Build, ship, and maintain components of agentic systems, including orchestration, tool calling, and state management
• Build evaluations including ground-truth datasets, accuracy metrics, regression tests, LLM-as-judge, human review, and production quality monitoring
• Diagnose and improve accuracy, latency, reliability, and cost of ML systems in production
• Build reusable components across DexCare’s AI products and contribute to other products as priorities shift
• Follow ML lifecycle best practices including versioning, deployment, monitoring, and retraining
• Handle patient and customer data in line with HIPAA and DexCare’s privacy and security standards
• Work closely with product, engineering, and data teams across DexCare’s AI products, including Optimize AI and Mila

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ML Engineer, Level II

• Build systems that ingest unstructured and inconsistent source material, such as policies, protocols, rules, and spreadsheets, and turn it into structured, versioned, and verified knowledge
• Build extraction, normalization, and validation pipelines using LLMs and classical techniques
• Detect conflicts, gaps, and stale information, and route uncertain cases to human review
• Build and optimize Retrieval-Augmented Generation (RAG) pipelines that provide accurate, grounded, traceable answers with low latency
• Build, ship, and maintain agentic system components, including orchestration, tool calling, and state management
• Build system evaluations using ground-truth datasets, accuracy metrics, regression tests, LLM-as-judge, human review, and production quality monitoring
• Diagnose and improve accuracy, latency, reliability, and cost of production ML systems
• Build reusable components across DexCare’s AI products and contribute to other products as priorities shift
• Follow ML lifecycle best practices including versioning, deployment, monitoring, and retraining
• Handle patient and customer data according to HIPAA and DexCare privacy and security standards
• Build the AI systems behind DexCare’s digital care orchestration products, primarily Optimize AI
• Work closely with product, engineering, and data teams across DexCare’s AI products

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Senior ML Engineer

Technical Product Manager

• Define identity and access across a multi-tenant healthcare platform
• Own the roadmap and requirements for authentication, including SSO, MFA, federated identity, session management, and secure user lifecycle
• Make multi-tenancy architecture decisions, including tenant provisioning/configuration, role-based access control, and organizational hierarchy modeling
• Define product requirements for entitlement models, usage tracking, and license enforcement
• Prioritize API gateway capabilities including rate limiting, routing, versioning, and access policies
• Partner with Security, Engineering, Compliance, and Commercial teams
• Translate platform reliability, security, and scalability needs into a prioritized backlog
• Make build-versus-buy and sequencing tradeoffs
• Balance security, compliance, and scale with frictionless experiences for users, administrators, and engineering teams

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