Diebold Nixdorf

Technician

• Installs, performs technical maintenance on, and debugs product and component hardware and software, primarily at customer sites
• Performs scheduled inspections, cleaning, minor repairs, and other services on products within an assigned area
• Verifies product operation, resolves issues, and/or escalates them according to established procedures
• Schedules services and completes the required documentation
• Works with customers to ensure satisfaction and understanding of product operation
• Uses diagnostic tools to troubleshoot hardware and software failures
• Performs component-level hardware repairs
• Cleans and adjusts mechanical components
• Configures and installs applicable software
• Performs preventive maintenance according to documented procedures
• Replenishes consumables as instructed
• Installs, moves, adds, modifies, and removes hardware and software products (IMAC/R)
• Instructs and trains customers on the use and operation of installed hardware and software
• Participates in implementing measures to achieve agreed-upon KPIs
• Assists with special projects as assigned

Electronic Technician

• Installs, performs technical maintenance on, and troubleshoots product and component hardware and software, primarily at customer sites
• Performs scheduled inspections, cleaning, minor repairs, and other services on products within an assigned area
• Verifies that products are functioning properly, resolves issues, and/or escalates them according to established procedures
• Schedules service calls, completes the required documentation, and works with customers to ensure satisfaction and understanding of product operation
• Uses diagnostic tools to troubleshoot hardware and software failures
• Performs component-level hardware repairs
• Cleans and adjusts mechanical components
• Configures and installs applicable software
• Performs preventive maintenance and routine checks in accordance with documented procedures
• Replenishes consumables as instructed
• Installs, moves, adds, changes, and removes hardware and software products (IMAC/R)
• Instructs and trains customers on the use and operation of installed hardware and software
• Participates in regular hardware and software training
• Participates in implementing measures to achieve agreed-upon KPIs
• Assists with special projects as assigned

Field Engineer

• Install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises
• Perform scheduled inspections, cleaning and minor product repairs within an assigned territory
• Inspect products for correct operation and resolve issues or escalate according to established procedures
• Schedule services and complete required paperwork
• Work with customers to ensure satisfaction with service delivery and understanding of product functionality
• Perform troubleshooting using diagnostic tools and detailed analysis of hardware and software failures
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform routine preventive-maintenance checks and refill consumables
• Install, move, add, change and remove hardware and software products
• Instruct and train customers on installed hardware and software
• Participate in training, KPI initiatives and special projects

Electronic Technician

Electronic Technician

Associate Field Service Technician