General

• Install, commission, service, maintain, and troubleshoot DTE metal production analytical devices and solutions at customer sites
• Receive and unpack equipment at customer sites
• Configure equipment to meet operational requirements
• Train customer operators to use DTE solutions
• Provide remote and on-site technical support
• Serve as a key point of contact during installation and maintenance activities
• Ensure installation and service work meets quality, safety, and schedule standards
• Confirm customer site readiness, including power, utilities, access, lifting, and safety approvals
• Participate in the on-call rota for remote and on-site support and respond within agreed service commitments
• Provide feedback to Product and Engineering to drive continuous improvement

Field Service Specialist

• Install, commission, service, maintain, and repair metal production analytical devices and DTE solutions at customer sites
• Receive and unpack equipment at customer sites
• Ensure installations and service work meet quality, safety, and schedule standards
• Configure equipment to meet operational requirements
• Train customer operators to use DTE solutions
• Provide remote and on-site technical support
• Troubleshoot technical problems in demanding industrial environments
• Confirm customer site readiness, including power, utilities, access, lifting, and safety approvals
• Participate in the on-call rota and respond within agreed service commitments
• Provide feedback to Product and Engineering to drive continuous improvement
• Serve as a key customer point of contact during installation and maintenance activities

• Receive, unpack, install, and commission metal production analytical devices at customer sites
• Ensure installations and service work meet high standards of quality, safety, and schedule adherence
• Implement DTE solutions and train customer operators
• Service, maintain, and repair installed solutions, including providing remote technical support
• Confirm customer site readiness, including power, utilities, access, lifting, and safety approvals
• Participate in the on-call rota for remote and on-site support
• Respond within agreed service commitments
• Provide feedback to Product and Engineering to drive continuous improvement
• Work closely with customers during installation, start-up, and service visits
• Configure equipment to meet operational requirements
• Serve as a key point of contact throughout installation and maintenance activities