Eaton

Operations

• Own the Boyd Thermal Salesforce operating model, including configuration, administration, user management, training, documentation, testing, and launch coordination
• Lead new-business-win and pipeline analysis in partnership with the sales organization
• Own master-data administration, data corrections, revenue-realization alignment, and forecasting integrations
• Create a technology stack that makes commercial data accessible, accurate, integrated, and useful
• Own the strategic end-to-end commercial process and drive consistent execution
• Administer quarterly business reviews and produce data outputs and actions for the top 30 customers
• Lead commercial-team training, onboarding, and offboarding during the transition
• Administer the Voice of Customer program and annual data readouts
• Administer North America and Europe sales incentive plans during the transition
• Own sales coverage maps and alignment of people, territories, customers, plans, and goals
• Set sales targets and support transition of incentive-plan design and administration
• Own external sales representative commissions, payment approvals, and contract management
• Support customer solutions management, compliance-document processing, order entry, customer onboarding, and sales training and enablement
• Ensure customer-facing and commercial documentation meets regulatory and internal standards
• Own customer- and operations-facing ITAR compliance and ITAR pricing governance
• Lead cross-functional coordination across Finance, Supply Chain, Operations, Marketing, Legal, and HR
• Manage change and stakeholder alignment related to support-model transitions across Chennai, Pune, and QRO resources
• Lead Sales Operations strategy for Boyd Thermal and Eaton’s Global Data Center commercial organization
• Support Global Account Leaders and thermal commercial teams with pipeline management, account KPIs, forecasting, SIOP inputs, capacity visibility, and executive performance reporting
• Harmonize Boyd Thermal data, systems, processes, and governance with Eaton’s enterprise Global Data Center account model
• Improve visibility into customer demand, pipeline health, forecast accuracy, capacity constraints, and commercial risks across strategic Data Center accounts

Director, Global Data Center Sales Operations

Business Operations

• Study how work gets done inside Boyd Thermal and identify inefficiency and variation in operational and transactional processes
• Map end-to-end business processes across transactional and operational value streams at the site and desk level
• Use process and task mining to analyze cycle time, variants, handoffs, rework, and wait states
• Quantify current-state costs and rank opportunities by value, feasibility, and speed to proof
• Challenge existing process premises and design target-state processes around business outcomes
• Align Boyd processes to Eaton’s six value streams: record-to-report, order-to-cash, procure-to-pay, hire-to-retire, idea to realization, and plan-to-perform
• Sequence standardization before automation and apply artificial intelligence, agents, and analytics where appropriate
• Lead process changes through adoption, including coalition building, decision-making, funding, documentation, training, and post-go-live measurement
• Work with integration workstream leaders to embed process redesign in the Transition Services Agreement exit
• Run bounded pilots of new tools, agents, and process patterns in Boyd
• Capture pilot evidence and package proven capabilities for adoption across Eaton
• Partner with Eaton Transactional System, data and artificial intelligence, and Global Process Owner teams
• Build and maintain an internal and external network of expertise

Senior Manager, Business Process Optimization

Business Development Rep

• Source new customers and develop integrated product solutions
• Drive sales and maintain strong relationships with existing key customers
• Develop new business and relationships with cross-functional organizations at potential customers
• Support and manage business growth with new and existing customers
• Analyze customer industries and competitive landscapes, including 1-, 3-, and 5-year industry trend projections
• Execute customer penetration strategies by selling additional products and services across customer divisions
• Set strategic goals and tactical plans for significant growth
• Engage directly at customer locations to win incremental business
• Work with customer engineers and purchasing to identify product and design requirements
• Collaborate with Boyd Engineering on customer solution design and development
• Demonstrate products and solutions using prototypes, samples, and marketing materials
• Prepare and manage technical quotation packages, pricing, and gross margin optimization
• Monitor projects from inception through implementation to meet milestones and production schedules
• Handle commercial topics including credit, shipping terms, legal requirements, payments, and agreements
• Address special customer needs and complaints
• Use Salesforce CRM to capture opportunities, customer intelligence, wins, and losses
• Communicate opportunity status transparently to colleagues and management

Director, Global Data Center Sales Operations

Senior Manager, Business Process Optimization

Business Development Executive – Industrial Solutions