First Focus

Technical Account Manager

First Focus
Posted 10/22/2026full-timeMelbourne • AustraliaMid-LevelSenior💰 A$110,000 - A$130,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical account management, focusing on infrastructure, cloud, and security solutions while fostering strong relationships with clients and stakeholders. Capable of translating technical insights into strategic business outcomes and effectively managing budgets and long-term planning.

Highest-signal resume keywords
Technical Account ManagementInfrastructure ImprovementCloud SolutionsSecurity UpliftClient Relationship Management

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Act as the primary technical and strategic advisor for a portfolio of small and mid-market clients
  • Lead QBRs, roadmap planning sessions and meaningful business reviews
  • Translate technical recommendations into practical business outcomes
  • Identify opportunities for security uplift, infrastructure improvement and smarter investment
  • Work closely with engineering and service teams to ensure commitments are delivered
  • Build long-term, trusted relationships where clients feel genuinely supported

Requirements

What you’ll need
  • Experience as a Technical Account Manager, IT Consultant or similar role in an MSP or complex multi-client environment
  • Strong technical foundation across infrastructure, cloud, security and modern workplace
  • Confident communicator with IT stakeholders and C-suite executives
  • Solid commercial awareness, comfortable discussing budgets, value and long-term planning
  • Calm, solutions-focused mindset when things get complex
  • Clear communication, strong ownership and reliable follow-through
  • Alignment with company values

Benefits

Comp & perks
  • Competitive salary package including up to $130,000 + other benefits
  • Free access to Uprise, 1:1 coaching with qualified psychologists or counsellors
  • Flexible working for work-life balance
  • “Never Stop Growing”: 10 paid study days per year, exam fees paid, pay rises for certifications (conditions apply)
  • Weekly internal training and access to our learning library
  • FastTrack mentoring program
  • MAD Council, focusing on equality, charity and the environment
  • Tesla company car option (conditions apply)
  • Regular social events and a genuinely great team culture
  • Neurodiversity support with flexible options to best showcase skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
InfrastructureCloudSecurityTechnical RecommendationsBusiness Outcomes
Soft Skills
Confident CommunicatorSolutions-Focused MindsetClear CommunicationStrong OwnershipReliable Follow-Through
Industry Keywords
Managed Service ProviderMulti-Client EnvironmentQuarterly Business ReviewsRoadmap PlanningCommercial Awareness