First United Bank

Producer

• Prospect, solicit, and sell new commercial accounts
• Counsel and professionally market to existing clients
• Identify and develop insurance prospects and appropriate markets
• Respond quickly and effectively to referrals
• Prequalify insurance prospects for insurability and quality of risk
• Create and maintain client and prospect lists
• Design insurance plans and recommend coverages to clients
• Survey loss exposures, needs, and potentially uninsurable or difficult-to-insure exposures
• Make sales presentations on new and renewal business
• Assist the Account Executive with applications and related documentation
• Develop, follow, and complete sales objectives
• Educate clients about agency payment expectations and cancellation procedures
• Document non-standard coverage limitations and binding restrictions
• Request referrals from insureds to generate new business
• Explain coverages and exclusions and document explanations
• Develop a profitable book of business for the agency and carriers
• Ensure clients' limits and coverage are adequate
• Provide client information and clarification to service staff and document transactions
• Review existing policy coverages annually to upgrade accounts and remarket when necessary
• Assist service staff with client information for insurance schedules, summaries, and renewal proposals
• Review policy change requests and other account activity
• Recommend and help insureds implement loss control programs
• Contact insureds regarding collection of past-due premiums or audit amounts
• Retain assigned percentages of accounts at renewal
• Continue developing relationships with insureds
• Perform other duties and handle prospects assigned by agency management
• Participate in sales meetings
• Complete required compliance exams and continuing education
• Build network relationships through chambers of commerce, bank meetings, and community organizations

Insurance Commercial Lines Producer

• Drive new business growth through the development, quoting, presentation, and closing of Personal Lines insurance opportunities
• Develop strong relationships with First United Bank partners, existing clients, prospects, and other referral sources
• Achieve established production goals
• Manage the new-business pipeline
• Provide consultative insurance solutions and a high-quality customer and referral-partner experience
• Quote, present, deliver, and sell Personal Lines new business opportunities
• Meet or exceed monthly and annual new-business revenue, premium, policy-count, and/or activity goals
• Develop working relationships with First United bankers, mortgage teams, and internal referral partners
• Respond to incoming referrals and communicate opportunity status and outcomes
• Maintain accurate CRM and/or agency management system records
• Follow up on outstanding quotes and convert qualified opportunities into bound business
• Identify opportunities to round accounts with home, auto, umbrella, recreational vehicle, flood, and other Personal Lines products
• Evaluate carrier options and recommend coverage based on exposures, coverage needs, underwriting eligibility, and carrier appetite
• Educate prospects on coverage options using a consultative sales approach
• Issue Evidence of Insurance and complete policy issuance
• Handle underwriting issues and requirements
• Ensure compliance with carrier, agency, regulatory, and First United requirements
• Ensure documentation and smooth transition of newly bound accounts to the appropriate service team
• Maintain and strengthen internal and external referral relationships

Insurance Personal Lines Producer

Customer Support

• Service personal lines book of business
• Process endorsements
• Handle billing and payments, including monthly installments, questions, and mortgage down payments
• Handle claims
• Track renewals
• Track and process pending and cancelled policies
• Address underwriting issues on policies
• Remarket and quote account rounds for existing personal lines business
• Assist with issuing personal lines new business policies
• Provide backup support and quote new business
• Answer incoming calls
• Distribute mail when needed
• Perform other related duties as assigned by the supervisor

Insurance Customer Service Agent

Operations

• Serve as the primary subject matter expert and process owner for specialized deposit servicing functions
• Administer specialty deposit servicing processes, including tax reporting, tax form corrections and reprints, unclaimed property, W-8BEN and tax documentation, specialty account research, and legal processing coordination
• Coordinate deposit product administration with Product, Compliance, Risk, and Technology teams
• Maintain procedures, job aids, annual calendars, process documentation, policies, and working instructions
• Monitor regulatory and procedural changes and recommend updates
• Provide guidance and support for complex research, servicing inquiries, and escalations
• Identify process improvement opportunities to strengthen efficiency, controls, and customer experience
• Coordinate cross-training and business continuity plans
• Support knowledge-sharing across Deposit Operations, Retail, Compliance, Item Processing, and other teams
• Coordinate release and upgrade testing for deposit servicing functions and related operational processes
• Support audits, examinations, reviews, and information requests
• Partner with operational teams on research, procedural questions, and issue resolution
• Support legal processing through specialty account research and coordination
• Ensure responsibilities are completed accurately, timely, and according to service standards
• Participate in process improvement, operational readiness, capability-building, and continuous improvement initiatives

Insurance Commercial Lines Producer

Insurance Personal Lines Producer

Insurance Customer Service Agent

Deposit Operations Administrator