Fish & Richardson P.C.

Billing Specialist

• Manage assigned client billing portfolios from prebill preparation and attorney edits through invoice finalization and delivery
• Review time entries, matter details and supporting documentation for accuracy and compliance with client billing guidelines
• Coordinate with attorneys and internal teams to obtain approvals, clarify edits, and meet monthly billing deadlines
• Submit invoices through client portals and e-billing platforms, monitor status, and resolve client rejections
• Maintain accurate client, matter and billing instruction records in the firm's financial systems and tracking tools
• Perform quality-control reviews, research billing discrepancies, and respond promptly to internal and client billing inquiries
• Support month-end and year-end billing activities, reporting, audit requests, and continuous process improvements

Billing Coordinator

Operations

• Ensure IP systems are maintained through regular audits, data cleanup, and validation
• Assist with daily matter opening and staffing updates required by practice groups
• Develop and run recurring and ad hoc reports and audits in response to requests made through processes established by department leadership
• Assist with initiatives to implement automation to create efficiencies for the IP Operations Team and practice groups

IP Operations Systems Specialist

• Lead, coach, and develop the billing team
• Manage staffing, performance, training, and professional development
• Foster accountability, collaboration, and exceptional client service
• Oversee billing operations, including preparation, review, submission, and tracking of client invoices
• Manage eBilling and alternative fee arrangements
• Partner with attorneys, practice group leaders, and Finance teams to resolve complex billing matters
• Support client service objectives and drive revenue cycle performance
• Manage aged WIP and realization
• Analyze billing metrics and operational performance
• Identify risks and opportunities and implement process improvements
• Lead system and workflow enhancements
• Promote effective use of technology and reporting tools

Billing Manager

Human Resources

• Assist the Generalist team and department leadership in delivering practical HR guidance and coaching to firm managers
• Support conflict resolution, performance management, coaching tools and fundamentals, retention strategies, and employee separations
• Support day-to-day service delivery by preparing materials, coordinating follow-up, maintaining documentation, tracking deadlines, and escalating complex matters
• Support firm policy administration by drafting new policies and recommending updates based on HR best practices, business needs, and legislative changes
• Respond to employee and manager questions with the Generalist team
• Maintain firm-wide job descriptions and partner with managers to develop and update descriptions
• Assist with the operations staff performance review process
• Respond to performance review questions, review input, and help ensure ratings and comments are consistent, equitable, and legally compliant

Associate Human Resources Generalist

Financial Planning and Analysis

• Master the fundamentals and intricacies of law firm pricing, associated operations, and analysis
• Prepare and analyze reports to ensure data integrity
• Proactively identify and resolve issues to maintain accurate financial system data
• Implement, monitor, and support client pricing in alignment with contractual requirements and internal guidelines
• Ensure accurate pricing setup, approvals, and billing execution
• Address pricing-related inquiries from departments, attorneys, senior management, and outside clients
• Provide financial analysis of legal practice groups and other aspects of the firm’s operations
• Produce ad hoc and standardized monthly and quarterly management reports and presentations
• Grow knowledge and responsibility over time in all aspects of the firm’s financial management

Billing Coordinator

IP Operations Systems Specialist

Billing Manager

Associate Human Resources Generalist

Legal Pricing Financial Analyst