Five Below

Director

• Act with integrity and honesty
• Model servant leadership
• Balance short-term needs with long-term goals and objectives
• Lead a regional team of district managers with a focus on engagement and performance
• Coach district managers through problem-solving and decision-making processes
• Generate a strong talent pipeline, hire quality candidates, prioritize training and development, mitigate human resources issues, and foster retention
• Identify opportunities for and approve promotions, while taking disciplinary action, including terminations, as needed
• Grow and develop district manager teams and build pipelines for future talent
• Equip and empower district managers to make strategic and tactical decisions that increase employee engagement and positively impact the bottom line
• Visit stores regularly to observe performance and work environment, providing feedback and recognition
• Communicate proactively with district managers and store managers to support implementation of directives, policies, and procedures
• Create buy-in from direct reports to adopt change while establishing clear expectations
• Apply business acumen and make data-driven decisions for positive regional outcomes
• Translate and communicate company vision to meet or exceed objectives
• Work cross-functionally with corporate leaders to advocate for resources, solve problems, improve processes, and enhance store performance
• Build relationships with corporate business partners including HR, finance, real estate, and construction
• Analyze business results and visit stores to drive district manager performance
• Leverage reports and metrics to drive sales, improve customer experience, and increase profitability
• Drive accountability and budget attainment by controlling expenses, protecting assets, driving sales, and maximizing profit margin
• Plan strategically for operational enablement of revenue growth
• Collaborate with and provide feedback to the regional support team
• Prioritize interactions with associates to support regional needs
• Encourage regional team members to experiment and pilot more effective ways of working
• Achieve results while adhering to company policies and applicable laws
• Create and sustain a sales culture that achieves regional performance results
• Ensure exceptional customer experiences through the Five Below service model
• Assess districts and coach leaders to drive consistent customer experience and incremental sales growth
• Perform other duties as needed

Regional Director – Mid South

Human Resources

• Develop and implement programs and tools that facilitate confidential employee communication channels, in partnership with the Employee Relations Manager
• Assist in developing and implementing company-wide employee relations policies and procedures
• Resolve employee complaints and issues fairly and timely while protecting all parties' interests
• Conduct investigations into alleged violations and recommend remediation
• Maintain accurate and timely case files, documentation, follow-up, performance improvement plans, and disciplinary action records
• Provide guidance, coaching, and counseling to Human Resources and leaders on critical employee relations decisions
• Contribute to internal projects, training development, and continuous improvement projects across HR/ER
• Identify and recommend improvements to processes, procedures, policies, and technologies
• Determine employee relations case risk levels and routing according to escalation protocols
• Support monitoring, analysis, and review of case management processes and systems for business needs and compliance
• Establish reporting mechanisms for employee relations metrics, analyze trends, and recommend ways to enhance engagement and reduce turnover
• Identify ways to enhance processes and improve interpersonal and team functioning
• Stay current on state and federal employment laws and regulations
• Build relationships with HR, legal, and other relevant teams to align and collaborate on employee relations matters

Employee Relations Advisor

General

• Provide a safe and secure environment for customers and associates
• Support Store and Field Management with aggressive or hostile behavior incidents using de-escalation techniques
• Conduct external and internal theft/fraud investigations after full training and certification
• Use AP systems including Exception-Based Reporting, CCTV, alarms, Over/Short Cash, and Incident Reporting
• Liaise with local, municipal, state/provincial, and federal law enforcement and government agencies
• Monitor and report suspicious associate behaviors to District Manager and/or RAPM
• Participate in district and regional visits to improve collaboration and operational compliance awareness
• Lead AP new-hire orientation and AP awareness and safety training
• Lead facility Leadership Team efforts to provide a safe and secure work environment
• Support RAPM with hiring recommendations, oversight, coaching, and training of the APS team
• Partner with HR and the Leadership Team on workers' compensation, safety, ethics, workplace violence, and sensitive matters
• Deliver expected shrink results through AP resources
• Perform monthly Operational Assessments
• Report audit findings and re-audit non-compliant controls as needed
• Supervise Security personnel when applicable
• Use Exception-Based Reporting to identify process and procedural concerns
• Participate in scheduled inventory processes
• Monitor and respond to safety or regulatory concerns in assigned stores

Regional Director – Mid South

Employee Relations Advisor

Lead Asset Protection