Funding Circle UK

Operations

• Review financial accounts, bank statements and risk reports to process loan applications
• Complete know your customer (KYC) checks during borrowers’ onboarding
• Refer cases to AML and Fraud teams where required
• Use third-party systems to collect information about applicants and their businesses
• Perform quality assurance by reconciling loan documents and internal system data for completeness and accuracy
• Work collaboratively within the team
• Proactively identify and mitigate risks, issues and control weaknesses

Loan Operations Analyst

Account Manager

• Serve as the face or voice of Funding Circle for customers with inbound business loan applications
• Assist customers with queries and educate them about Funding Circle’s offering and wider business context
• Convert inbound leads into accepted loans
• Establish rapport with customers by telephone and email
• Apply knowledge of the wider lending market and Funding Circle’s direct competitors
• Pitch Funding Circle’s proposition against alternative funding options
• Manage a high-volume, fast-paced pipeline and support clients through each application stage
• Own and achieve monthly targets
• Identify and mitigate risks, issues, and control weaknesses
• Upsell and cross-sell Funding Circle products and partner lenders within the Marketplace

Account Manager, Inbound

Product Manager

• Set the vision and strategy for the evolution of the customer experience
• Maximise the impact of product line plans and the overarching product vision
• Build capabilities and journeys used by multiple product lines and internal teams
• Deliver a seamless customer experience across products
• Lead and develop a team of Product Managers
• Support the growth and development of the broader Product team culture
• Partner with Engineering, Product, and broader business leadership
• Maximise the impact of the role and team

Loan Operations Analyst

Account Manager, Inbound

Head of Product – Multi-Product Experience