Generation Hope

Program Coordinator

• Lead Generation Hope’s community engagement and programmatic outreach efforts in New Orleans
• Provide holistic case management for a caseload of 8–12 Generation Hope Scholars who are teen parents in college
• Support academic planning and navigation of college systems, including financial aid and transferring to a four-year school
• Refer Scholars to government and community services and assist with accessing basic-needs support
• Provide emotional support to Scholars
• Supervise mentoring relationships and address conflicts or challenges between Scholars and Sponsors
• Maintain accurate program records in the program database for program evaluation
• Organize and plan program events, including field trips, social events, and trainings
• Support event planning and logistics, including vendor coordination, scheduling, technical setup, and communications
• Assist with Scholar and Sponsor applications and interview scheduling
• Track Sponsor pledges and coordinate with Operations
• Manage the Fall and Spring tuition check process, including maintaining a monday.com board, drafting invoices, and sending invoices to bill.com
• Support occasional evening and weekend events, including facilitation and logistics
• Represent Generation Hope at community events such as college and career fairs, volunteer expos, and farmers markets
• Build relationships with referral partners and local organizations
• Use LinkedIn, Instagram, Facebook, and other personal social media accounts to recruit Scholars and Sponsors
• Collaborate with Communications on recruitment marketing campaigns
• Cultivate volunteer and mentorship candidates through local volunteerism initiatives
• Attend approximately one evening and one Saturday programmatic event per month
• Maintain professional and technical knowledge through workshops, publications, networking, and professional societies
• Perform other duties as assigned

Controller

• Supervise daily accounting functions, including general ledger maintenance, accounts payable, accounts receivable, corporate credit cards, and multi-state payroll administration
• Lead month-end and year-end closing processes
• Generate financial statements for executive leadership and the Board of Directors
• Monitor organization-wide cash flow projections and optimize working capital
• Track and allocate restricted and unrestricted revenue streams
• Partner with the Advancement team on grant proposals, allocations, and compliance reporting
• Direct the annual independent financial audit
• Manage IRS Form 990 filings and state registrations
• Partner with program, early childhood, and advancement teams on budgets and variance reports
• Evaluate, scale, and continuously improve accounting enterprise systems
• Mentor non-financial team members on financial literacy
• Manage external financial partnerships and outsourced accounting workflow
• Serve as primary point of contact for external audit partners

Educator

• Conduct at least one scheduled in-family visit per assigned scholar family per month
• Use evidence-based parent education curricula and the Parents as Teachers model during family visits
• Assess family strengths, needs, and barriers to academic success; document findings in the designated data system
• Build trusting, non-judgmental, trauma-informed relationships with scholar families
• Facilitate individual and group parent education workshops on child development, positive parenting, family financial planning, and strengths-based parenting
• Coach parents on supporting children's early learning and developmental milestones
• Connect families with childcare, food assistance, housing support, healthcare, and transportation resources
• Support parents in setting, tracking, and celebrating family goals
• Maintain complete records of visits, contacts, referrals, and family progress
• Complete visit logs, case notes, and reports within 48 hours of each family visit
• Track monthly family visit completion rates and flag scheduling or safety barriers
• Prepare monthly and quarterly caseload, visit completion, and family outcome reports
• Collaborate with Scholar Program Coordinators, Career and Engagement Managers, and other team members on wraparound scholar support
• Participate in weekly team meetings, case conferences, and professional development
• Coordinate referrals and follow up on service linkage and utilization
• Represent Generation Hope at community events, partner meetings, and school/college outreach
• Follow family visit safety protocols, emergency procedures, mandatory reporting obligations, confidentiality requirements, and applicable privacy laws
• Complete one 60–90 minute visit per family each calendar month, primarily in the family's home, with at least 48 hours' notice and makeup visits when feasible

Program Coordinator

Controller

Parent Educator