Globe Life

Account Manager

• Serve as a primary contact for assigned key employer group clients for issue resolution, reporting requests, and renewal preparation
• Build and maintain strong working relationships with client contacts and broker partners
• Proactively communicate with clients regarding account status, policy updates, and renewal timelines
• Coordinate with internal teams and external TPA partners to facilitate smooth client interactions and service delivery
• Collaborate with Underwriting and TPAs to complete policy change requests and prepare client renewal packages
• Monitor account performance and identify opportunities for account growth or administrative process improvement
• Prepare and distribute client reports and create stewardship presentations illustrating account progress, goals, and quarterly initiatives
• Maintain accurate and up-to-date account records and documentation in Salesforce
• Act as a point of escalation for complex client issues requiring coordination across multiple departments and partners
• Identify recurring client issues and trends to support continuous service improvements
• Provide training and guidance to Account Managers I and II as needed
• Partner with the Sales Team and Third Party Administrator partners to lead strategic planning and execution for assigned accounts

Senior Account Manager, GLGB

Customer Support

• Provide superior customer service and handle customer inquiries and issues promptly and professionally
• Use multiple systems to support first-contact resolution and high customer satisfaction
• Act as first-tier support for all customer inquiries on behalf of Globe Life Inc.
• Communicate effectively and resolve customer issues
• Assist with important department and company initiatives as needed
• Assist with daily call volume, prioritizing service level
• Provide accurate resolutions to customer inquiries via phone, email, and written correspondence
• Ensure customer needs are met on every interaction
• Meet Quality Assurance requirements and key performance metrics
• Perform all other duties as assigned

Senior Account Manager, GLGB

Customer Service Representative