Gravie

Implementation Specialist

• Lead execution of onboarding for new employers to prepare them for open enrollment and ongoing administration
• Serve as the subject matter expert for new employers and/or brokers during onboarding
• Assess employer needs with Gravie Sales Representatives, employers, and/or brokers
• Customize project plans for each new employer
• Gather and coordinate internal Gravie teams to prepare for new employers and members
• Educate employers and/or brokers on Gravie's ICHRA processes and procedures
• Collaborate with Product, Gravie Care, Marketing, Finance, Compliance, Sales, and Account Management teams
• Serve as project manager for interdepartmental initiatives
• Ensure clear communication, collaboration, smooth sales-to-account-management transitions, and delivery of company objectives

Temporary ICHRA Implementation Manager

Security Engineer

• Set cybersecurity and corporate IT strategies, priorities, and plans based on company goals, regulatory requirements, and risks
• Establish security policies and controls and work with Enterprise Risk Management to identify, track, report, and address cybersecurity risks
• Lead the HIPAA Security Rule program and protect ePHI and sensitive information through its lifecycle
• Build capabilities in threat detection and response, identity security, security architecture and engineering, product and cloud security, vulnerability management, vendor security, security awareness, and physical security standards
• Partner with Product, Engineering, and Platform teams to embed security in software, cloud environments, APIs, integrations, and production systems
• Lead AI governance, including acceptable-use rules, AI-tool review and approval, data-handling requirements, risk assessments, and monitoring
• Lead significant security incident response and establish cyber-resilience and technology-recovery requirements
• Partner with ERM and business continuity owners on crisis planning and recovery testing
• Oversee HITRUST, SOC 2, cybersecurity requirements, audits, regulatory reviews, and customer security assessments
• Keep executive leadership and the Board informed about material risks, incidents, program performance, and investment needs
• Represent the security program with customers, auditors, and regulators
• Improve business processes and productivity through business applications, integrations, automation, and AI
• Manage security and IT budgets, vendors, technology investments, team development, and performance

Vice President, Information Security and IT

Advocate

• Serve as a first point of contact for members and providers
• Deliver service via inbound calls and emails
• Help individuals navigate health insurance plans and understand benefits
• Resolve claims issues and inquiries related to eligibility, billing, provider networks, and prescription coverage
• Ask questions to understand issues and identify solutions or next steps
• Explain claims, benefits, eligibility, billing, provider networks, and prescription coverage using internal systems
• Listen actively and demonstrate compassion
• Record interactions clearly and thoroughly in the CRM system
• Partner with internal departments, third-party vendors, and brokers/navigators to provide resolution and support
• Maintain a structured and reliable schedule; extended hours during January–March peak season may be required
• Uphold the Gravie CARE service model
• Ensure compliance with privacy, confidentiality, security, HIPAA, and other regulatory standards
• Meet or exceed performance expectations for call quality, adherence, RSAT, After Call Work, and Call Answered%

Member Services Advocate

Compliance

• Own the enterprise regulatory calendar, including filing deadlines, license renewals, committee cadences, exam dates, and training requirements
• Run an advance-notice cycle and escalate at-risk items before they are late
• Serve as primary internal contact for TPA licensing and Secretary of State vendors
• Assemble required documentation, track filings through approval, and resolve deficiency notices
• Maintain an independent state-by-state record of license status, numbers, expirations, and fees
• Manage designated responsible person/producer designations and hold vendors accountable to deadlines and service standards
• Provide lifecycle support for the Compliance Committee and sub-committees, including scheduling, agendas, materials, minutes, and decision logs
• Maintain committee charters, rosters, and work plans
• Prepare executive reporting packages through the Board Audit Committee
• Prepare and submit Compliance-owned regulatory filings
• Maintain repeatable filing playbooks and reconcile filings submitted versus required
• Operate the centralized Compliance intake queue by logging, triaging, routing, and tracking items to closure
• Support incident management, including PHI incidents, with Privacy and Information Security
• Produce intake and incident reporting on volume, aging, closure rates, and emerging themes
• Support regulatory change management by logging alerts and rule changes, routing impact assessments, and tracking implementation tasks
• Coordinate external regulatory audits and market conduct exams
• Manage document requests, evidence collection, response tracking, and remediation through closure
• Maintain audit-ready documentation across all functions

Temporary ICHRA Implementation Manager

Vice President, Information Security and IT

Member Services Advocate

Senior Compliance Administrator