Hanover

Underwriter

• Support Middle Market Underwriters on new business submissions and renewal accounts
• Collaborate directly with Underwriters and the Underwriting Technician leader
• Provide customer service support for agents and underwriters, including escalation and rush requests
• Develop familiarity with underwriting profitability, Renewal Book quality, and authority levels
• Understand service metrics, workflows, and Underwriting Technician best practices
• Build agency relationships and service experience
• Participate in ongoing training to build proficiency
• Apply fundamental underwriting concepts, including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis
• Process endorsements within authority and refer those outside authority to the Middle Market Underwriter
• Organize Renewal Book accounts outside authority by initiating renewal preparation
• Gather information through communication with agents, claims adjusters, and risk solution representatives

Middle Market Underwriting Technician

• Identify, solicit, and underwrite new Contract Surety accounts that drive profitable growth
• Manage relationships with key partners in the agency plant
• Manage agency, broker, and account meetings and general workflow
• Apply Hanover’s Surety strategies and appetite, using internal and external data to make individual and portfolio risk decisions
• Coordinate with internal and external resources on moderately complex risks
• Manage an existing portfolio and assigned book of business with moderate to high technical complexity and scope
• Partner with key agencies to develop new business opportunities
• Contribute to region and business unit goals
• Operate in both underwriting and marketing capacities with limited supervision

Senior Underwriting Specialist, Surety

• Identify, solicit, underwrite, and sell new and renewal Technology accounts
• Drive profitable growth aligned with Technology appetite and mix goals
• Apply technical, sales, and analytical skills to provide insurance solutions
• Use internal and external data to make individual and portfolio risk decisions
• Advise core underwriters on technology risk appetite and liability, professional, and cyber exposures
• Operate within a standard letter of authority while managing a moderately complex book of business
• Apply risk selection, hazard identification, coverage analysis, and loss analysis
• Use underwriting tools and guidelines to ensure compliance and profitability
• Analyze pricing, exposure, financial information, and competitive positioning
• Ask questions to identify the full scope of operations and exposures
• Complete file documentation and articulate account decisions
• Follow CAT guidelines and maintain underwriting discipline
• Provide accurate rating instructions before proposal generation
• Manage the assigned portfolio for premium, profitability, retention, industry mix, and new business goals
• Analyze financial reports and insurance performance metrics, including OBIEE
• Prepare and review adverse underwriting decisions, rate appeals, and declinations
• Identify, pipeline, negotiate, and close accounts aligned with Technology and branch strategies
• Profile agency partners and market capabilities to agents
• Build relationships and secure commitments through negotiation
• Identify cross-sell opportunities and partner with other business units
• Execute sales practices using Salesforce and other tools
• Deliver sales presentations to agents and customers
• Collaborate with Claims, Risk Solutions, and Operations
• Develop and implement Territory Business Plans for agency partners
• Maintain assigned work schedules and attend onsite activities, meetings, or training when required by business needs

Underwriting Specialist, Technology – Small Commercial Lines

Business Analyst

• Serve as a primary contact for questions about how systems work from business and technical perspectives
• Research, collect, prioritize, document, and communicate business needs and requirements
• Develop relationships with business partners and demonstrate knowledge of business applications and products
• Partner with business units and IT to support business applications
• Collaborate with business partners, project team members, IT colleagues, and external vendors to clarify business problems, outcomes, and scope
• Provide technical expertise across Specialty Lines and Infrastructure technology business units
• Research and apply innovative best practices and recommend procedural improvements with the BA Center of Excellence and PMO
• Mentor team members and lead project teams in providing business context and ensuring QA deliverables and business acceptance testing success
• Act as project lead on small to medium-sized projects and technology-driven initiatives
• Collect, analyze, and document business and technical requirements
• Participate in planning sessions to improve business processes or Specialty Lines products
• Support requirements design, testing, and implementation
• Identify business priorities and advise business partners on options and technical limitations
• Apply knowledge of basic systems within Hanover’s technology portfolio

Senior IT Business Analyst

Data Steward

• Establish processes for stewards to execute activities and communicate actions to peer stewards and other business users/roles
• Collaborate on the development of data governance frameworks, policies, and procedures
• Monitor and report on data quality and integrity across all data sources and systems
• Collaborate with data owners and stewards to define data standards and best practices
• Conduct data quality assessments to identify and resolve data issues
• Maintain data dictionaries and metadata repositories within Purview
• Provide training and support to data users on data quality best practices
• Ensure compliance with data and model governance policies
• Work with IT and business teams to support business-forward efforts
• Work with Business Data Stewards to design and recommend data lifecycle and process improvement opportunities
• Report on data quality metrics and performance
• Support data stewardship activities
• Promote data literacy across the organization

Enterprise Data Steward

Solutions Engineer

• Define and govern end-to-end solution architecture for large-scale P&C insurance platforms and digital initiatives
• Partner with business stakeholders, product owners, and engineering teams to translate business requirements into scalable technology solutions
• Develop architecture roadmaps aligned with enterprise architecture standards and business objectives
• Lead architecture reviews, design workshops, and technical governance processes
• Provide technology leadership throughout the software development lifecycle
• Design solutions supporting policy administration, underwriting, claims, billing, agency/broker portals, customer self-service platforms, rating and pricing, and regulatory and compliance requirements
• Collaborate with business leaders to modernize legacy insurance applications and integrate third-party insurance platforms
• Architect customer-facing web and mobile applications to improve customer acquisition, servicing, and claims experiences
• Design omnichannel experiences integrating portals, mobile apps, CRM platforms, and contact centers
• Ensure high availability, security, performance, and scalability across customer-facing solutions
• Lead adoption of cloud-native architectures on Microsoft Azure
• Define containerization and deployment strategies using Kubernetes
• Evaluate and implement Generative AI use cases including intelligent customer service, claims automation, knowledge assistants, underwriting support, and document processing and summarization
• Drive integration strategies leveraging APIs, microservices, and event-driven architectures

Senior Solutions Architect – Remote

Financial Planning and Analysis

• Identify, solicit, underwrite, and sell new and renewal Specialty accounts
• Drive profitable growth aligned with industry segments, appetite, and mix goals
• Provide insurance solutions using advanced technical, sales, and analytical skills
• Manage an assigned, technically complex book of business within broad underwriting authority
• Apply risk selection, exposure and hazard identification, coverage analysis, loss analysis, pricing, rating methodology, and CAT aggregation strategies
• Explain coverages, exposures, and controls to agents
• Manage portfolio goals including premium, profitability, rate, retention, industry and line-of-business mix, new business, and portfolio management
• Build profitable relationships with agencies, internal management, and external resources
• Construct and execute portfolio business plans and special projects
• Review metrics, identify trends, and uncover new business opportunities
• Drive profit improvement initiatives with key agents
• Coordinate with Specialty departments on cross-sell opportunities
• Identify enhanced sales opportunities across lines of business and customer segments
• Manage producer relationships, negotiations, customer stewardship, and territory business plans
• Provide training and product knowledge transfer to agents
• Make regular sales presentations to agents and customers
• Uncover customer needs, position solutions, handle objections, and close deals
• Report to the Leader of the Financial Institutions practice